Issue in refund amount

  • Resolved drvijaymalik

    (@drvijaymalik)


    1 month, 2 weeks ago

    This is a refund related issue. The AI chatbot on your support webpage: https://jetpack.com/contact-support/ directed me to post my issue here.

    I purchased Jetpack VaultPress Backup (10GB) on January 16, 2025 by paying ?1,037.16.

    Receipt ID: 101297308
    Transaction ID: stripe:ch_3

    It did not serve my purpose; so I had to ask for a refund on January 17, 2025. However, I received a refund of only ?17.64.

    Receipt ID: 101335186
    Transaction ID: stripe:re_3

    It seems that instead of refunding USD 17.64 your system has refunded INR 17.64.

    Please check and rectify this error and issue me a refund for the actual amount paid by me.

    • This topic was modified 1 month, 1 week ago by Yui. Reason: sensitive data removed
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  • Plugin Support Stef (a11n)

    (@erania-pinnera)

    Hi there, @drvijaymalik,

    Thanks for reporting this, and sorry for the trouble! We have refunded the correct amount due, and should see that updated at your end shortly.

    Let us know if you have any other related questions or issues! Next time you need to share sensitive data with us, please escalate your request to a ticket/email. I have asked the forum Moderators to redact your initial post. Thanks!

Viewing 1 replies (of 1 total)
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