Issue in publicize connections

  • Resolved keshavgupta

    (@keshavgupta)


    3 years, 7 months ago

    Hi,

    I am using jetpack wordpress plugin in my 6 websites for auto social sharing on facebook and twitter.
    It is working fine for few minutes but after sometime auto sharing disable.

    All facebook pages in my single facebook account. and I have separate twitter account.

    Can you please share any solution?

    Thanks

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor Dan (a11n)

    (@drawmyface)

    Hi there

    Can you please try to reset your Publicize connection to Facebook and see if that fixes the problem? Here’s how:

    https://jetpack.com/support/publicize/facebook/#reconnecting-facebook

    NOTE: Please make sure you follow the instructions to delete the app association on Facebook. This is *required* to fully disable the existing application token prior to reconnecting.

    Let us know if you still have this problem after this and we’ll be happy to take a closer look.

    Thread Starter keshavgupta

    (@keshavgupta)

    nothing happen after all steps I followed that you mentioned. Twitter auto post sharing working fine but trouble with facebook

    Hello @keshavgupta

    Could you confirm that you are using a Facebook page to share your posts, please?

    You will need to use a Facebook account that has a Profile with administrative rights to the Page. A Page-only account, a page managed by the Facebook Business Manager, or pages using Facebook’s new page experience cannot be used with Publicize.

    If you are using a Facebook page correctly, please check the section Troubleshooting Publicize Facebook Connections at:

    * https://jetpack.com/support/publicize/facebook/#troubleshooting-facebook

    Let me know if you have any questions.

    My best regards,

    Michelle C.

Viewing 3 replies - 1 through 3 (of 3 total)
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