Issue Generating Shipping Labels – Error RBLKLU & HYMNCA

  • Resolved bahmed3089

    (@bahmed3089)


    3 months, 3 weeks ago

    Dear WordPress.com & WooCommerce Support Team,

    I hope this email finds you well.

    I am writing to bring to your attention an issue I’ve encountered while attempting to generate shipping labels using the WooCommerce Shipping & Tax plugin for USPS labels on my website,?https://elizabethobeauty.com/. I am encountering error messages which are hindering my ability to complete transactions successfully.

    When attempting to generate a label, I encountered the following error message: “Payment failed – The transaction was declined. Please contact support quoting error RBLKLU.” In an attempt to resolve this issue, I removed the payment card associated with my account and added it again. However, upon attempting to re-add the card, I encountered another error: “Error preparing new payment method configuration. Please contact support quoting error HYMNCA.”

    These errors are preventing me from generating shipping labels efficiently, and I am concerned about the impact on my business operations.

    Given the urgency of this matter, I kindly request your assistance in resolving these errors as soon as possible. If there are any steps I need to take on my end or if further information is required from my side, please do not hesitate to let me know.

    For your reference, my WordPress.com account email is?[email protected]. I would appreciate any guidance or support you can provide to help resolve this issue promptly.

    Thank you for your attention to this matter. I look forward to your prompt response and assistance.

    Warm regards,

    Bilal ahmed

    The page I need help with: [log in to see the link]

Viewing 15 replies - 1 through 15 (of 15 total)
  • Plugin Support Zubair Zahid (woo-hc)

    (@doublezed2)

    Hello bahmed3089,

    Thank you for contacting Woo support.

    I understand you are facing an error RBLKLU when generating shipping labels and another error HYMNCA when trying to add a new payment method.

    This problem appears to be related to the billing section of your WordPress.com account.
    I recommend you contact the billing team via WordPress.com support.

    Hopefully, they will resolve your issue swiftly.
    Let me know if you have any questions. ??

    Best regards.

    Thread Starter bahmed3089

    (@bahmed3089)

    but i see threads related to the woo guys solved the issue for them

    Thread Starter bahmed3089

    (@bahmed3089)

    Hi @rajeshml,

    Can you please help me on this its urgent

    Thread Starter bahmed3089

    (@bahmed3089)

    Hello @doublezed2 ,

    I see in previoues threads your guys help them to solve this issue

    Plugin Support Shameem R. a11n

    (@shameemreza)

    Hi @bahmed3089

    The error codes RBLKLU and HYMNCA you’re encountering are indeed related to billing issues, typically associated with the payment method linked to your WordPress.com account.

    Due to privacy and security, and to align with?forum best practices, we don’t provide billing related support on this forum. However, to have a closer look, please open a ticket about this from WooCommerce.com > My profile > Support.

    You may need to create an account before you can access that page.

    Please include a link to this forum thread, so that we can keep track of what’s already been done.

    We will be able to help you further there.

    Thanks!

    Thread Starter bahmed3089

    (@bahmed3089)

    Hello @shameemreza ,

    I already open the ticket but no body is replying me back there
    This is ticket number :8558241

    Looking forward to hearing from you

    Thanks

    Hey, @bahmed3089!

    We do our best to reply to every ticket quickly, but sometimes there’s some backlog which can make it take a little longer.

    I checked and you ticket was recieved, our team will reply to you as soon as possible. If you are not available on chat, it will be sent on email ??

    Have a wonderful day!

    Thread Starter bahmed3089

    (@bahmed3089)

    Thanks for the response its bit urgent becuase its effecting my sales.

    Hey, @bahmed3089!

    Thanks for the response?its bit urgent becuase its effecting my sales.

    We totally understand that. You should get a reply from the team soon! ??

    Thread Starter bahmed3089

    (@bahmed3089)

    Thanks for the reply waiting to hear from team

    Thread Starter bahmed3089

    (@bahmed3089)

    still waiting no body contacted back

    Plugin Support ckadenge (woo-hc)

    (@ckadenge)

    Hi @bahmed3089,

    Sorry for the long wait on this. Were you able to receive any automated reply from our friendly AI? Reason why I’m asking this is to understand if you’re getting any messages from us.

    In the meantime, I was able to escalate your case to our Happiness Engineers as an urgent matter, and they will contact you with further steps to help resolve the issue.

    Thank you for your patience and understanding.

    Thread Starter bahmed3089

    (@bahmed3089)

    yes finally recive a reply they are working on it

    Plugin Support ckadenge (woo-hc)

    (@ckadenge)

    Hi @bahmed3089,

    Glad to hear it. In the meantime, I’ll go ahead and mark this topic as solved, while we assist you from our internal ticketing system.

    Thanks.

    justsomeitpeeps

    (@justsomeitpeeps)

    Well I found out woocommerce does this if have ever requested a few too many refunds on shipping labels (i.e. when you purchased the wrong size box). The problem is that woo will actually backlist your IP and URL. THE HONEST FIX IS TO: 1.ADD A DIFFERENT DOMAIN FOR YOUR URL. 2. CREATE A NEW JETPACK AND WORDPRESS ACCOUNT 3. ADD ANOTHER CARD NUMBER

Viewing 15 replies - 1 through 15 (of 15 total)
  • You must be logged in to reply to this topic.