Issue (form don't work)

Evan, some info: The form is in the middle of the page “Inscrivez-Vous et Recevez Notre Lettre d’Information”

When I try to subscribe I get “Quelque chose s’est mal passé, veuillez essayer à nouveau.” (Something went wrong , please try again.)

Chris, when did this start happening? Is there anything else that occurred when the form stopped working? Like an update to the theme or a plugin?

Let us know, thank you.
-Tracy

Hello tracy,

I am very sorry but I don’t have any idea, since I update my plugin any time it is needed and since I don’t try this form frequently…

Sorry that I can’t give you more info.

Regards
-Chris

No worries, we’ll look into it.

It’s a weekend here, so I don’t know exactly when Evan will be able to investigate, but we will definitely get back to you!

No worry,

Better enjoy your WE, and answer me Monday, this is not so urgent !

Hi Chris,

Generally that error occurs when you had a form field setup that was required by MailChimp but it was removed or unassigned from the form. You may want to double check that you haven’t missed any required fields.

You may also want to try enabling debugging on the settings page and running some test submissions. The response you get from MailChimp with advanced debugging enabled will most likely tell us more about what’s going on.

You can also try and check the MailChimp API logs from the last 24 hours. The following knowledge base article explains how to check that info on your MailChimp account:
https://yikesplugins.com/support/knowledge-base/confirm-data-is-being-sent-to-mailchimp/

Evan

Fixed tx a lot

Yay, great to hear!
-Tracy