(ISSUE) Digital Products and PayPal

  • Resolved ViR

    (@vitorams)


    2 years, 9 months ago

    After 1000 orders, everything was reviewed and updated, the problem was not solved. I repeat, all products are Virtual + Downloadable. Shipping and its calculation are deactivated. – Old Topic:
    Hi, I have this problem on two stores. Both stores sell digital products. The products are downloadable, some are not but they are always flagged as “Virtual”. In the WooCommerce settings the checkbox “Disable shipping and related calculation” is selected. Why are they sent on PayPal as physical orders and the customer has to log into the PayPal account every day and declare them as “shipped” without providing the tracking code? Why did this not happen with the old plugin (now discontinued)? Is there anything to change?

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Syde Niklas

    (@niklasinpsyde)

    Hi @vitorams,

    If the problem persists after the testing suggested in the other thread, could you please send us a private message with a copy of your system report from here?:
    https://paypal.inpsyde.com/docs/request-support/
    If you send a private message, please include a link to this thread.
    Thank you!

    Kind regards,
    Niklas

    Plugin Support Femi

    (@femiyb)

    Hello

    We have not heard back from you in a while, so I’m marking this thread as resolved.
    Hopefully, the above information helped you out.
    If you have any further questions, please feel free to reopen this topic or create a new one.

    Cheers! ??

Viewing 2 replies - 1 through 2 (of 2 total)
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