Hi @rick1975,
Thanks for your reply.
Make sure you are using latest version of the plugin.
Can you try enabling WP_DEBUG mode and debug logging? To do this, just go to wp-config.php include this:
define('WP_DEBUG',true);
define('WP_DEBUG_LOG',true);
You might already have a line for WP_DEBUG, so just make sure it’s set to true. This will create a log file under wp-content/debug.log with detailed information.
If you’d like to avoid end users seeing error messages, you can include this as well:
@ini_set(‘display_errors’,0);
define(‘WP_DEBUG_DISPLAY’, false);
This will prevent errors from being displayed, but you can still find them in the log file. For information on this, checkout this wpmu.org article.
Also check the javascript console for errors? In Chrome go to “View -> Developer -> Javascript Console” and in Firefox you can go to “Tools -> Web Developer -> Console”
Let me know what errors if any you are getting!
Best Regards,