Hello,
Thank you for reaching out to us
Based on the description of your issue – your purchase code indicating it has already been used – it seems there may be a synchronization issue between our support system and the Envato marketplace, where you made the purchase. To address this, you’ll need to ensure that your account is properly synced with Envato. Here’s how you can do that:
Steps to Resolve the License Issue:
- Log Out of the Support Account: Start by logging out from your current session in our support system. This step is essential to reset your session and prepare for a fresh login.
- Login via Envato: After logging out, please log back in, but this time use the option to log in via your Envato account. This process will help synchronize your account with Envato’s records.
- Re-enter the Purchase Code: Once you have logged in through the Envato integration, try entering your purchase code again when submitting the support ticket.
Further Assistance: It is highly recommended to have a look at this manual while creating the support ticket https://docs.stylemixthemes.com/masterstudy-theme-documentation/installation-and-activation/theme-activation and https://docs.stylemixthemes.com/masterstudy-theme-documentation/general/how-to-get-support
Should you have any questions besides that, do not hesitate to ask. We’re looking forward to resolving this issue for you promptly.
Best regards,
Jacob, Support Team
