Issue caused on WordPress by MailPoet 3

  • Resolved mariogroleau

    (@mariogroleau)


    3 years, 5 months ago

    Hi, I replace sensible information by xxxxxxx

    I received sometime a message like this about MailPoet, when I click on links in the email, any problem appeared ? All seem works correctly!

    Howdy!

    Since WordPress 5.2 there is a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.

    In this case, WordPress caught an error with one of your plugins, MailPoet 3 (New).

    First, visit your website (https://xxxxxxxx.xx/) and check for any visible issues. Next, visit the page where the error was caught (https://xxxxxxxxx.xx/wp-admin/admin-ajax.php) and check for any visible issues.

    Please contact your host for assistance with investigating this issue further.

    If your site appears broken and you can’t access your dashboard normally, WordPress now has a special “recovery mode”. This lets you safely login to your dashboard and investigate further.

    https://xxxxxxx.xx/wp-login.php?action=enter_recovery_mode&rm_token=wDfcvonOWfLDwcOOx6mYKS&rm_key=Mt57GWPuwmXcTAtyKypUup

    To keep your site safe, this link will expire in 1 day. Don’t worry about that, though: a new link will be emailed to you if the error occurs again after it expires.`

    When seeking help with this issue, you may be asked for some of the following information:
    WordPress version 5.8.1
    Current theme: Neve (version 3.0.6)
    Current plugin: MailPoet 3 (New) (version 3.71.2)
    PHP version 7.4.24

    Error Details
    =============
    An error of type E_ERROR was caused in line 73 of the file /home/xxxxxxx/public_html/wp-content/plugins/mailpoet/lib/Config/Renderer.php. Error message: Uncaught Error: Class ‘MailPoet\Twig\Helpscout’ not found in /home/xxxxxxx/public_html/wp-content/plugins/mailpoet/lib/Config/Renderer.php:73
    Stack trace:
    #0 /home/xxxxxxx/public_html/wp-content/plugins/mailpoet/lib/Config/Renderer.php(50): MailPoet\Config\Renderer->setupHelpscout()
    #1 /home/xxxxxxx/public_html/wp-content/plugins/mailpoet/lib/Config/RendererFactory.php(19): MailPoet\Config\Renderer->__construct(true, false)
    #2 /home/xxxxxxx/public_html/wp-content/plugins/mailpoet/generated/FreeCachedContainer.php(1050): MailPoet\Config\RendererFactory->getRenderer()
    #3 /home/xxxxxxx/public_html/wp-content/plugins/mailpoet/generated/FreeCachedContainer.php(1014): MailPoetGenerated\FreeCachedContainer->getRendererService()
    #4 /home/xxxxxxx/public_html/wp-content/plugins/mailpoet/vendor-prefixed/symfony/dependency-injection/Container.php(2): MailPoetGenerated\FreeCachedContainer->getInitializerService()
    #5 /home/xxxxxxx/public_html/wp-content/plugins/mailpoet/vendor-prefixed/symfony/dependency-injection/Containe

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Gui A. a11n

    (@guicmazeredo)

    Hi there @mariogroleau,

    Could you please follow the instructions to?re-install the plugin via FTP?and let me know if it works? Don’t worry,?you won’t lose any data from the plugin.

    If the issue persists, can you disable all your plugins and see if MailPoet works??

    If it does work, enable all your other plugins one after the other until MailPoet breaks again. You’ll be able to tell us which plugin is at fault.

    You can refer to this article:?How to Test for Plugins Conflict

    Let us know!

    Hi there @mariogroleau,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

Viewing 2 replies - 1 through 2 (of 2 total)
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