Issue after latest updates with mandatory field

Hi @teis741,

Thanks for reaching out!
I could reproduce the issue of mandatory checkboxes causing the page to lock up when using the shortcode.

We are investigating the issue and will keep you updated.

A workaround on the latest version of the plugin is to add the form using the form’s HTML embed code instead of using the shortcode.

The steps to get this are:
1. Hover over the form on the Forms page, and click ‘Edit’.
2. In the page header, click ‘Embed’
3. The HTML code will be in the ‘Embed code’ tab in the pop-up.

It should look like this:

<script charset="utf-8" type="text/javascript" src="//js-na1.hsformsqa.net/forms/v2.js"></script>
<script>
  hbspt.forms.create({
    region: "na1",
    portalId: "your portal id will be here",
    formId: "your form id will be here",
  });
</script>

This works as it uses a different script for rendering the form.

Best regards,

Gearoid

• This reply was modified 2 years, 6 months ago by gsugrue.

Hi @teis741,

We have patched our forms script that was causing this issue.

Forms with mandatory checkboxes, added using shortcodes, will work as expected now.

Can you update to the latest version of the plugin and confirm it’s working for you?

Best regards,
Gearoid

Hi @teis741,

I’m closing this ticket due to inactivity. Please feel free to re-open if needed.

Best Regards,
Gearoid