is_readable(): open_basedir restriction in effect

Hey @dino123456789,

Open_basedir is a restriction to prevent a hosting package user from accessing any paths on the server that are not authorised, such as the paths to other domains on shared web servers, or to access the hosting software.

The open_basedir function defines the locations or paths from which PHP is allowed to access files using functions like fopen() and gzopen(). If a file is outside of the paths defined by open_basedir, PHP will refuse to open it.

To resolve this we’d advise opening a discussion with your web host.

Thank for your quick reply! Okay I’ll get in touch with my web host and I’ll get back to you

same warning on all my sites. Let fb fix it, it should not require change to the server

Hi @dino123456789 and @donlee101 –

We actually do have an open bug report for this that you can check out here: https://github.com/woocommerce/facebook-for-woocommerce/issues/1642

There is a proposed fix in GH that you can apply, and it should resolve the error (unless you want to wait for this to be released).

Hope this helps.

Yes found it on github and applied the proposed fix already ??

Hi @donlee101,

That is great to hear!

Let us know how you make out @dino123456789 and if we can be of any help. (:

Hello! I contacted yesterday my host provided, as proposed on the first message here, and it was fixed. A PHP setting was needed

Hey @dino123456789 –

Glad to hear! I’ll go ahead and mark this thread as Resolved now since we do have an open bug report with a proposed fix and because the hosting provider can also make changes on their end. Please feel free to open a new thread if you run into any other troubles.

Cheers!