IS there a way to find out what email account is associated with paid licenses?

  • Resolved pierrehooker

    (@pierrehooker)


    7 years, 2 months ago

    Hello,

    Our client of course has no clue who purchased their paid woocommerce plugins. Is there some way to tell by digging into the database? We just need to get them as far as knowing what account to use so they can get themselves through password recovery.

    According to the woocommerce helper their licenses expire in may of 2018 so SOMEBODY there had to buy this stuff.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Thread Starter pierrehooker

    (@pierrehooker)

    I put in a support ticket and woocommerce support was able to help.

    dougaitken

    (@dougaitken)

    Automattic Happiness Engineer

    Hi @pierrehooker,

    Glad we were able to get this sorted for you!

    For anyone landing on this thread in the future, we can help out at WooCommerce.com support if you provide as much information as possible about the subscription in question.

    I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

    Thanks,

Viewing 2 replies - 1 through 2 (of 2 total)
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