Is syncing two-way?

  • Resolved Hernan Villanueva

    (@chvillanuevap)


    2 months, 4 weeks ago

    Hi there,

    I thought this would be a better forum to ask this question than on GitHub. I wanted to double-check that syncing to Mailchimp is a one-way process. For example, after a user places an order, it seems the plugin updates the user metadata mailchimp_woocommerce_is_subscribed. However, if the user unsubscribes later or is manually deleted or unsubscribed directly on Mailchimp, does this field update? Based on what I’ve seen in the code, it seems like it wouldn’t and only serves as a flag for the initial sync, but I wanted to confirm.

    Thanks!

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  • Plugin Author ryanhungate

    (@ryanhungate)

    @chvillanuevap thanks for writing in. Yes the integration should be keeping things in sync with the customer record via Mailchimp Webhooks. This is not saved on the order specifically because the subscription status is also at the “user” level. The order is a snapshot in time as they check out on your site, but the status should be updated. If you’ve found yourself in a spot where things are out of sync, you can view the user’s profile in WordPress and it should make a live request to the Mailchimp API to update any stale records you may have had.

    If you have any other follow up questions please feel free to reach back out here.

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