“IS NOT” rule button issue

  • Resolved lmobile

    (@lmobile)


    2 years, 9 months ago

    Dear support

    we noticed there is a issue with the option button to change from “is” to “is not”. The button is hidden behind the option field. If I add a display: none; via dev console the button is visible and clickable.

    We are using enfold theme and wp version 5.9

    Pls. see attached screenshots:

    Image 1
    Image 2
    Image 3
    Image 4
    Image 5

    Thanks for your help Marc

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Maria T

    (@mariatogonon)

    Hello @lmobile – thanks for writing in to us!

    I tried to replicate the issue using my test site, however, I wasn’t able to. Screen capture: https://share.getcloudapp.com/o0uZln71

    We think you should check out this guide below as this might help you to troubleshoot the issue:

    Let us know how that goes.

    Thank you & have a great day!

    Thread Starter lmobile

    (@lmobile)

    Dear Maria

    thanks for your fast help. U testeed with WP 5.9? I am thinking it is a problem within Enfold and PopUp Maker. Enfold is a very very popular theme and may this is some issue for your devs.

    Thanks Marc

    Maria T

    (@mariatogonon)

    Hi Marc,

    Yes, I am using latest version of WordPress 5.9 See this: https://share.getcloudapp.com/Wnuq9jLQ

    Also, please could you make sure your Popup Maker plugin is updated to its latest version? We need to eliminate this as a potential cause of the issue. And, keeping a plugin up to date is generally a good rule of thumb, as bugfixes along with new features are generally implemented on a regular basis.

    Keep us posted.

    Thread Starter lmobile

    (@lmobile)

    Dear Maria

    we are running version 1.16.4 also all premium addons are on latest version. PopUp Maker was recently installed – all other 3rd plugins are updated a few days ago.

    Regards Marc

    Bel

    (@belimperial)

    Hi @lmobile

    I checked your site, and the first I noticed are the errors. Screen capture:
    https://share.getcloudapp.com/E0uovX5e
    Note: (Blurred the details for your website security)

    Could you check the error log from the server to identify those errors?

    We also think the troubleshooting steps in the article can identify the possible conflict.

    Can you try the following for us?

    1. Temporarily deactivate your third-party plugins, and switch the theme to WordPress Twenty Twenty-Two.
    2. Clear out any browser, WordPress, server, database, and CDN caches you have.
    3. Retest using a private or incognito window with no active browser extensions.
    4. Reactivate your original theme, and retest the popup.

    Let us know how that goes.

    Thanks!

    Bel

    (@belimperial)

    HI @lmobile

    Just to give you an update. I made test using Enfold theme and Popup Maker as the only active plugin.

    The popups are working with Enfold theme. I did not reproduce the issue for the negative condition. Screen capture:

    https://share.getcloudapp.com/RBuyDrzo

    It seems the issue is a conflict with one of the third-party plugins. Please have a look at the error log in the server and troubleshooting steps to identify the conflict.

    We hope that helps. Let us know how it will go in your site.

    Thank you.

Viewing 6 replies - 1 through 6 (of 6 total)
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