• Resolved steerpike58

    (@steerpike58)


    I’m not asking whether the Jetpack plugin is useful, beneficial, etc; very simply, is the Jetpack plugin an absolute requirement for use of the Android WordPress App when connecting to a self-hosted WP site?

    Is it a documented necessity?

    The reason I ask is, I had Jetpack plugin installed, then disabled it, and the WP Android App exhibited some issues. I’m not trying to troubleshoot the issues in this thread; I’m just asking if Jetpack plugin is a stated requirement or not. And if so, can you point me at a document that states this? Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor Stef (a11n)

    (@erania-pinnera)

    Hi there, @steerpike58,

    Jetpack is not required to use the WordPress Android App when connecting to a self-hosted site. I can provide more detailed guidance if you can share the issues you’re experiencing after disabling Jetpack.

    We also have differentiated the apps, so if you have a www.remarpro.com site running Jetpack, you should install the Jetpack app instead of the WordPress app.

    Let me know if that answers your question!

    Thread Starter steerpike58

    (@steerpike58)

    Well here goes. I have a self-hosted site with jetpack installed. I can use the WordPress Android App to connect to it, and to add/edit posts and images. For troubleshooting purposes not related to anything here, I disabled the Jetpack plugin on the site. After that, whenever I use the WordPress Android App to edit or update a post, the images already in the post do not display – only white-space is displayed. Note – these are basic single-image blocks, not using any ‘jetpack’ feature like ‘carousel’, etc. The images remain in the post, but are not displayed in the App. If I tap on the white-space where the image should be, the image loads ‘full screen’, but a ‘back’ action again reveals white space only. If I create a new post, and add an image (using the App), the image displays until I ‘publish’, and then it disappears. Re-enabling the jetpack plugin on the host ‘fixes’ this problem.

    I’m concerned that jetpack is somehow modifying how even a basic image block is being created.

    Plugin Contributor Stef (a11n)

    (@erania-pinnera)

    Hi there, @steerpike58,

    Thanks for the extended explanation of the problem. It sounds like a very specific one, and apparently happening only when managing images and posts on the App, so it’s nothing involving the desktop side.

    I’d like this to be checked by our dedicated Mobile team to figure out what’s happening. Could you contact us via this contact form and mention this thread? Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)
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