• Resolved magnetiknyc

    (@magnetiknyc)


    We are looking to have a page with multiple FAQs on it and we want users to provide feedback for a specific FAQ item.

    We have a FAQ post type and are loading an loop/query to output FAQ questions and answers into an accordion.

    I have been able to load helpful into each FAQ answer in the accordion accordion item but when i get feedback, it just says its for the parent page, not the post-item.

    Can you think of any way that we can identify which post/FAQ the feedback was for inside this view?

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author Pixelbart

    (@pixelbart)

    @magnetiknyc

    I will think about it for the next few days and come up with a solution. Thank you for your feedback!

    anefarious1

    (@anefarious1)

    I see the latest update that relates to this support ticket. Looks interesting. It would be great if this feature can be explained a little more in detail or can we see it in action (a live example)?

    Thread Starter magnetiknyc

    (@magnetiknyc)

    Thank you @pixelbart – this is a most excellent plugin and I appreciate your quick response. Keep me posted if you come up with any idea how to solve for this. I was thinking if somehow the post ID or post title can be picked up and passed along with the feedback? Or if we can use a custom tag in a shortcode to pass along wth the feedback/vte instead of just the underlying page title?

    Plugin Author Pixelbart

    (@pixelbart)

    @anefarious1 @magnetiknyc

    Since I am not a web designer, I can only show you an example using a PHP script. There you can see how to output several entries with a WP_Query and the Helpful Shortcode. In my example you can see how to assign your own Helpful Heading and Post ID directly in a Post Loop.

    Hopefully this will help you a little. I would also be happy to help you with your own examples.

    Example: https://gist.github.com/pixelbart/31474e452d8f533f20887ba3523b59a8

    The default shortcode arguments can also be found here: https://helpful-plugin.info/documentation/shortcodes/

    anefarious1

    (@anefarious1)

    That’s all a bit over my head. Too technical. But let me ask you….

    Are there no settings for this new feature? I don’t see any! Can you just tell me how I can make it work with two different Helpful questions (pro or contra) within the same post?

    Plugin Author Pixelbart

    (@pixelbart)

    @anefarious1

    This is not at all possible with the change. The point is that Helpful works more than once on the page, for example when two posts are visible on one page. That was not possible before.

    So if you have a FAQ where you can see 10 entries, Helpful now recognizes these 10 entries correctly. Each entry must be its own post.

    If you use the shortcode twice on one page and change heading, it will work, but once you have voted with Helpful on this page, the second Helpful won’t work anymore.

    Thread Starter magnetiknyc

    (@magnetiknyc)

    Hi Pixelbart. Thanks for this info. I have no problem getting helpful to show up currently BUT i am using a plugin already to extract my posts into google’s xml-schema markup. (and that’s wrapped ina beaver builder module) So just doing this with straight PHP may be an issue. Unless we can just find a way to register the post IDs as a function in the theme or something and then helpful could grab them from each FAQ within my module? Do you thin that would be a possibility? I can’t share dev link here but i can connect with you via email if thats more helpful (see what i did there?) . Happy to compensate you for your time as well if the client chooses to go forward with this.

    Plugin Author Pixelbart

    (@pixelbart)

    @magnetiknyc

    Since I do not understand exactly what you mean, I have here my link to the imprint. There is my e-mail address. You can just write me, I’ll drop by during the day.

    You can find my e-mail in my imprint: Imprint

Viewing 8 replies - 1 through 8 (of 8 total)
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