Is it possible to make it where only admins can reply (any not customers)?

  • Resolved mmoskol

    (@mmoskol)


    3 years, 6 months ago

    We want to make it so only the administrators can reply to tickets, and our users who open the tickets cannot reply. Only submit tickets. Is this possible?

Viewing 2 replies - 1 through 2 (of 2 total)

  • Hi @mmoskol

    Yes, this is only possible, if the client open a ticket and you reply to it and close it, the client will not be able to open it again. however you can.

    Let me know if you need any further inforamtion.

    Regards

    Plugin Author yeisonbp

    (@yeisonbp)

    Hi,

    Marked as solved as it was clarified. If you need more assistance, let us know.

    Best Regards.

Viewing 2 replies - 1 through 2 (of 2 total)
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