• Resolved dgmdonna

    (@dgmdonna)


    Is this theme compatible with php8 or there is no SiteOrigin theme yet that can be used with php8?

    Thanks

Viewing 5 replies - 1 through 5 (of 5 total)
  • Hi dgmdonna,

    SiteOrigin North and the rest of our themes are compatible with PHP 8. All of our plugins are also compatible with PHP 8. Let me know if you have any other questions. ??

    Kind regards,
    Alex

    Thread Starter dgmdonna

    (@dgmdonna)

    We are having a problem installing the Vantage theme on a php8 server, we get an error and will not let us proceed. Is there any way to do it other than with the WordPress installer? Thanks

    Hi,

    Can you please provide me with a copy of the error message you’re receiving? If the error message relates to the Destination already existing that is a sign of the theme already being installed or that WordPress has previously failed to install the theme correctly. I just ran a quick test to confirm and I’m unable to replicate any installation issues while using PHP 8.

    To resolve a “Destination already exists error” error you’ll need to manually remove the Vantage theme directory, and then install the theme. To do this please use either FTP or your hosting provider’s file manager and navigate to wp-content/themes and remove the Vantage directory – it should be noted that directory is also where you would manually install the theme. Open WordPress and navigate to Appearance > Themes and click Add New. Search for and install Vantage.

    If the install fails again, that’s a sign that you’re facing a permission error and you’ll need to contact your hosting provider.

    Kind regards,
    Alex

    Thread Starter dgmdonna

    (@dgmdonna)

    Sorry for the delay, we uploaded the site to a server and when I try to install the theme I get this error.

    Installation failed: There has been a critical error on this website. Please check your site admin email inbox for instructions.Learn more about debugging in WordPress.

    Site URL: https://vinodeafuera.uy/

    Regards

    • This reply was modified 4 years, 1 month ago by dgmdonna.

    Hi dgmdonna,

    Unfortunately, that’s a generic error message and doesn’t provide insight into the issue you’re facing. You should have received an error message from WordPress with more information. If you did, can you please provide me with a copy of the error message present in the email?

    If you didn’t receive the email (which can happen so don’t worry if this happens), please edit your wp-config.php file and find:

    /* That's all, stop editing! Happy publishing. */

    Add to the previous line:

    define( 'WP_DEBUG', true );
    define( 'WP_DISABLE_FATAL_ERROR_HANDLER', true );

    This will allow WordPress to show error messages rather than hiding them. Once enabled, please attempt to install/activate the theme again.

    Kind regards,
    Alex

Viewing 5 replies - 1 through 5 (of 5 total)
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