Is HITShipo account now required to use the plugin?

  • Resolved renji7

    (@renji7)


    3 years, 6 months ago

    Hi there!

    My client had this plugin configured correctly and it was pulling in live UPS shipping rates successfully in checkout for many months. I noticed during a checkout test today that it is no longer one of the options during checkout for shipping.

    They currently have veersion 3.2.1 of the plugin installed on version 5.8 of WordPress. I checked the settings to try and troubleshoot and noticed the layout of the settings had changed. Now the last page has a button to save but also simultaneously start a 60 day trial with HITShipo, so we didn’t click it yet.

    Is this plugin no longer free? Is the client required to now have an account with HITShipo for it to work? Would it only work for free during a 60 day free trial now, afterwards requiring payments?

    Thanks for any info you can provide.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Shipi

    (@hitstacks)

    Hi @renji7,

    Shipping rate section is completely free to use. But the shipping label is not free. Because we have to run more automation scripts to run a tracking number management in our system for automatic updates. So we removed the free plan & given the customers a trail. Please move forward to the payment to create a shipping label (If you interested). Thanks

    Thread Starter renji7

    (@renji7)

    Hi, Thanks so much for that info.

    Yeah, we only want to use the free version for the UPS shipping options in checkout (no label creation). We haven’t even filled out any info on the “shipping label” tab in the plugin settings.

    So is there no way for me to save settings for the free version now without submitting my email to start a free trial? The button at the end of settings now says “save and start 60-day trial”, there’s not regular plain “save” button anywhere. Being that the plugin stopped working suddenly, I wanted to try re-saving or changing some settings to troubleshoot and debug, but client doesn’t want to do the free HITShipo trial at this time.

    Thank you ??

    Plugin Support Shipi

    (@hitstacks)

    Can you please mail to [email protected]

Viewing 3 replies - 1 through 3 (of 3 total)
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