• Resolved aqibkhattak

    (@aqibkhattak)


    hey woocommerce support! i have been this issue on my website. the default currency of my website is $ but on mobile and sometime on desktop it shows this message to users (We noticed you’re visiting from Spain. We’ve updated our prices to Euro for your shopping convenience. Use the United States(US) dollar instead. Dismiss Sale!) and automatically convert the currency to $.

    can you help in that.

    kind regards.

Viewing 7 replies - 1 through 7 (of 7 total)
  • Hi @aqibkhattak

    It seems that you’re using the plugin WooCommerce Multi-Currency.

    Please note that we have a separate support channel for customers of our Premium extensions.

    Kindly reach out to us by opening a WooCommerce.com Support ticket:
    https://woocommerce.com/my-account/create-a-ticket/

    Thread Starter aqibkhattak

    (@aqibkhattak)

    no i am not using any currency plugin

    Thread Starter aqibkhattak

    (@aqibkhattak)

    i am using wordfence plugin for blokcing some countries can this be reason?

    Hi @aqibkhattak

    Thank you for your reply.

    As a first step, could you please share a copy of your site’s System Status?

    You can find it via WooCommerce → Status. Select Get system report and then Copy for support. Once you’ve done that, please paste it here in your response.

    Thread Starter aqibkhattak

    (@aqibkhattak)

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://xtreadmillluxe.com
    Site address (URL): https://xtreadmillluxe.com
    WC Version: 6.4.0
    REST API Version: ? 6.4.0
    WC Blocks Version: ? 7.2.1
    Action Scheduler Version: ? 3.4.0
    WC Admin Version: ? 3.3.2
    Log Directory Writable: ?
    WP Version: 5.9.3
    WP Multisite: –
    WP Memory Limit: 1 GB
    WP Debug Mode: –
    WP Cron: ?
    Language: en_US
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 7.4.28
    PHP Post Max Size: 1 GB
    PHP Time Limit: 300
    PHP Max Input Vars: 1000
    cURL Version: 7.81.0
    OpenSSL/1.1.1m
    
    SUHOSIN Installed: –
    MySQL Version: 5.6.41-84.1
    Max Upload Size: 1 GB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?
    
    ### Database ###
    
    WC Database Version: 6.4.0
    WC Database Prefix: Db3_
    Total Database Size: 51.17MB
    Database Data Size: 46.88MB
    Database Index Size: 4.29MB
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    ### Post Type Counts ###
    
    attachment: 516
    cartflows_flow: 1
    cartflows_step: 2
    custom_css: 3
    elementor_library: 38
    elementor-hf: 1
    elementskit_content: 4
    fgf_rules: 1
    fpf_fields: 1
    give_forms: 4
    lws-wre-event: 4
    lws-wre-pool: 1
    lws-wre-unlockable: 1
    mc4wp-form: 1
    nav_menu_item: 47
    oembed_cache: 2
    page: 39
    post: 1
    product: 4
    product_variation: 1
    shop_coupon: 8
    sr_playlist: 1
    wp_global_styles: 1
    wpforms: 4
    wpmm_theme: 3
    wxacs_theme: 4
    
    ### Security ###
    
    Secure connection (HTTPS): ?
    Hide errors from visitors: ?
    
    ### Active Plugins (39) ###
    
    Bluehost: by Bluehost – 2.9.0
    Elementor Pro: by Elementor.com – 3.2.1
    Elementor: by Elementor.com – 3.6.4
    ElementsKit Lite: by Wpmet – 2.5.5
    Essential Addons for Elementor: by WPDeveloper – 5.0.13
    Free Gifts for WooCommerce: by FantasticPlugins – 7.9
    Give - Donation Plugin: by GiveWP – 2.19.8
    Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 8.5.0
    GTranslate: by Translate AI Multilingual Solutions – 2.9.9
    Imagify: by WP Media – 1.10
    Jetpack: by Automattic – 10.8
    Kadence WooCommerce Email Designer: by Kadence WP – 1.4.10
    Klarna On-Site Messaging for WooCommerce: by krokedil
    klarna – 1.6.3
    
    Klarna Order Management for WooCommerce: by klarna
    krokedil – 1.6.10
    
    Klarna Payments for WooCommerce: by krokedil
    klarna
    automattic – 2.9.0
    
    MC4WP: Mailchimp for WordPress: by ibericode – 4.8.7
    My Custom Functions: by Space X-Chimp – 4.51
    Premium Addons for Elementor: by Leap13 – 4.9.5
    Really Simple SSL: by Really Simple Plugins – 5.3.1
    Sezzle WooCommerce Payment: by Sezzle – 4.0.3
    Shortcode in Menus: by Gagan Deep Singh – 3.5.1
    SMSAlert - WooCommerce: by Cozy Vision Technologies Pvt. Ltd. – 3.5.3
    Splitit - WooCommerce plugin: by Splitit – 3.2.1
    Tidio Chat: by Tidio Ltd. – 5.0.0
    UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
    DavidAnderson – 1.22.11
    
    WooCommerce Cart Abandonment Recovery: by CartFlows Inc – 1.2.14
    WooCommerce Affirm Gateway: by WooCommerce – 1.3.4
    WooCommerce Amazon Pay: by WooCommerce – 2.1.3
    WooCommerce Stripe Gateway: by WooCommerce – 6.3.0
    WooCommerce Google Analytics Integration: by WooCommerce – 1.5.8
    WooCommerce Payments: by Automattic – 3.9.3
    WooCommerce PayPal Payments: by WooCommerce – 1.7.1
    WooCommerce: by Automattic – 6.4.0
    Wordfence Security: by Wordfence – 7.5.9
    WP Mail Logging: by Wysija – 1.10.4
    WP Rocket: by WP Media – 3.10.9
    WPForms Lite: by WPForms – 1.7.3
    Custom Product Tabs for WooCommerce: by YIKES
    Inc. – 1.7.7
    
    YITH WooCommerce Affiliates: by YITH – 2.0.1
    
    ### Inactive Plugins (0) ###
    
    ### Dropin Plugins (3) ###
    
    advanced-cache.php: advanced-cache.php
    db-error.php: db-error.php
    maintenance.php: maintenance.php
    
    ### Must Use Plugins (3) ###
    
    Elementor Safe Mode: by Elementor.com – 1.0.0
    Endurance Page Cache: by Mike Hansen – 2.2
    SSO: by Garth Mortensen
    Mike Hansen – 0.4
    
    ### Settings ###
    
    API Enabled: –
    Force SSL: –
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: composite (composite)
    external (external)
    grouped (grouped)
    simple (simple)
    subscription (subscription)
    variable (variable)
    variable subscription (variable-subscription)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: ?
    
    ### WC Pages ###
    
    Shop base: #38 - /store/
    Cart: ? Page does not contain the [woocommerce_cart] shortcode or the woocommerce/cart block.
    Checkout: ? Page does not contain the [woocommerce_checkout] shortcode or the woocommerce/checkout block.
    My account: ? Page does not contain the [woocommerce_my_account] shortcode.
    Terms and conditions: ? Page not set
    
    ### Theme ###
    
    Name: Astra
    Version: 3.7.9
    Author URL: https://wpastra.com/about/?utm_source=theme_preview&utm_medium=author_link&utm_campaign=astra_theme
    Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce Support: ?
    
    ### Templates ###
    
    Overrides: –
    
    ### Subscriptions ###
    
    WCS_DEBUG: ? No
    Subscriptions Mode: ? Live
    Subscriptions Live URL: https://xtreadmillluxe.com
    Subscription Statuses: –
    WooCommerce Account Connected: ? Yes
    Active Product Key: ? No
    
    ### Store Setup ###
    
    Country / State: United States (US) — Minnesota
    
    ### Payment Gateway Support ###
    
    WooCommerce Payments: products
    refunds
    multiple_subscriptions
    subscription_cancellation
    subscription_payment_method_change_admin
    subscription_payment_method_change_customer
    subscription_payment_method_change
    subscription_reactivation
    subscription_suspension
    subscriptions
    gateway_scheduled_payments
    tokenization
    add_payment_method
    
    Splitit: products
    refunds
    
    Sezzle: products
    refunds
    
    Stripe: products
    refunds
    tokenization
    add_payment_method
    
    PayPal: refunds
    Amazon Pay: products
    refunds
    subscriptions
    subscription_date_changes
    subscription_suspension
    subscription_reactivation
    subscription_cancellation
    multiple_subscriptions
    subscription_payment_method_change_customer
    subscription_amount_changes
    
    ### Klarna Payments Request Log ###
    
    2022-04-01 22:11:41: KP Create Session
    Response code: 400
    Response message: {"headers":[],"body":"{\n  \"error_code\" : \"BAD_VALUE\",\n  \"error_messages\" : [ \"Bad value: purchase_currency\" ],\n  \"correlation_id\" : \"99547f2f-031f-467d-aca5-cda427091210\"\n}","response":{"code":400,"message":"Bad Request"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}
    Correlation ID:
    
    2022-04-01 22:11:40: KP Create Session
    Response code: 400
    Response message: {"headers":[],"body":"{\n  \"error_code\" : \"BAD_VALUE\",\n  \"error_messages\" : [ \"Bad value: purchase_currency\" ],\n  \"correlation_id\" : \"d5a389fd-80e9-4f11-a3ca-d52be6cc1435\"\n}","response":{"code":400,"message":"Bad Request"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}
    Correlation ID:
    
    2022-04-01 22:11:17: KP Create Session
    Response code: 400
    Response message: {"headers":[],"body":"{\n  \"error_code\" : \"BAD_VALUE\",\n  \"error_messages\" : [ \"Bad value: purchase_currency\" ],\n  \"correlation_id\" : \"ab823c1d-20af-4416-a438-a87a8266f75a\"\n}","response":{"code":400,"message":"Bad Request"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}
    Correlation ID:
    
    2022-04-01 22:11:17: KP Create Session
    Response code: 400
    Response message: {"headers":[],"body":"{\n  \"error_code\" : \"BAD_VALUE\",\n  \"error_messages\" : [ \"Bad value: purchase_currency\" ],\n  \"correlation_id\" : \"e388c37b-ad14-4557-ab55-b01fe3261828\"\n}","response":{"code":400,"message":"Bad Request"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}
    Correlation ID:
    
    2022-04-01 22:11:05: KP Create Session
    Response code: 400
    Response message: {"headers":[],"body":"{\n  \"error_code\" : \"BAD_VALUE\",\n  \"error_messages\" : [ \"Bad value: purchase_currency\" ],\n  \"correlation_id\" : \"1b2d6441-0ea3-420b-a74d-4d46cefd8141\"\n}","response":{"code":400,"message":"Bad Request"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}
    Correlation ID:
    
    2022-04-01 22:11:05: KP Create Session
    Response code: 400
    Response message: {"headers":[],"body":"{\n  \"error_code\" : \"BAD_VALUE\",\n  \"error_messages\" : [ \"Bad value: purchase_currency\" ],\n  \"correlation_id\" : \"bf4d8c18-6cf8-46b0-b1b7-35c3b0c52ef1\"\n}","response":{"code":400,"message":"Bad Request"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}
    Correlation ID:
    
    2022-04-01 22:10:49: KP Create Session
    Response code: 400
    Response message: {"headers":[],"body":"{\n  \"error_code\" : \"BAD_VALUE\",\n  \"error_messages\" : [ \"Bad value: purchase_currency\" ],\n  \"correlation_id\" : \"463f624f-64a8-4108-974c-fd6412480a44\"\n}","response":{"code":400,"message":"Bad Request"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}
    Correlation ID:
    
    2022-04-01 22:10:49: KP Create Session
    Response code: 400
    Response message: {"headers":[],"body":"{\n  \"error_code\" : \"BAD_VALUE\",\n  \"error_messages\" : [ \"Bad value: purchase_currency\" ],\n  \"correlation_id\" : \"dc2bb4e9-c2f4-4812-b597-53ea3c7a349c\"\n}","response":{"code":400,"message":"Bad Request"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}
    Correlation ID:
    
    2022-04-01 22:10:49: KP Create Session
    Response code: 400
    Response message: {"headers":[],"body":"{\n  \"error_code\" : \"BAD_VALUE\",\n  \"error_messages\" : [ \"Bad value: purchase_currency\" ],\n  \"correlation_id\" : \"385993c1-b7a2-4e80-93b3-59908a00ef77\"\n}","response":{"code":400,"message":"Bad Request"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}
    Correlation ID:
    
    2022-04-01 22:10:48: KP Create Session
    Response code: 400
    Response message: {"headers":[],"body":"{\n  \"error_code\" : \"BAD_VALUE\",\n  \"error_messages\" : [ \"Bad value: purchase_currency\" ],\n  \"correlation_id\" : \"3ce36a60-7089-4af4-80c1-6ff866e39a24\"\n}","response":{"code":400,"message":"Bad Request"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}
    Correlation ID:
    
    2022-03-31 23:51:20: KP Create Session
    Response code: 400
    Response message: {"headers":[],"body":"{\n  \"error_code\" : \"BAD_VALUE\",\n  \"error_messages\" : [ \"Bad value: purchase_currency\" ],\n  \"correlation_id\" : \"7b9c1ece-295c-456c-88d3-0404923efb07\"\n}","response":{"code":400,"message":"Bad Request"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}
    Correlation ID:
    
    2022-03-31 23:51:20: KP Create Session
    Response code: 400
    Response message: {"headers":[],"body":"{\n  \"error_code\" : \"BAD_VALUE\",\n  \"error_messages\" : [ \"Bad value: purchase_currency\" ],\n  \"correlation_id\" : \"b2a327da-7fbe-426d-99af-e36e125cf98e\"\n}","response":{"code":400,"message":"Bad Request"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}
    Correlation ID:
    
    2022-03-31 23:51:10: KP Create Session
    Response code: 400
    Response message: {"headers":[],"body":"{\n  \"error_code\" : \"BAD_VALUE\",\n  \"error_messages\" : [ \"Bad value: purchase_currency\" ],\n  \"correlation_id\" : \"466ac554-865f-4e03-8edb-4096b884ee4e\"\n}","response":{"code":400,"message":"Bad Request"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}
    Correlation ID:
    
    2022-03-31 23:51:10: KP Create Session
    Response code: 400
    Response message: {"headers":[],"body":"{\n  \"error_code\" : \"BAD_VALUE\",\n  \"error_messages\" : [ \"Bad value: purchase_currency\" ],\n  \"correlation_id\" : \"e3a3e679-8ca3-4c56-969c-8e51369be414\"\n}","response":{"code":400,"message":"Bad Request"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}
    Correlation ID:
    
    2022-03-31 23:50:56: KP Create Session
    Response code: 400
    Response message: {"headers":[],"body":"{\n  \"error_code\" : \"BAD_VALUE\",\n  \"error_messages\" : [ \"Bad value: purchase_currency\" ],\n  \"correlation_id\" : \"6e480290-7ae6-4f59-9de2-53683348146c\"\n}","response":{"code":400,"message":"Bad Request"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}
    Correlation ID:
    
    ### Klarna Countries ###
    
    Production Countries: US
    Test Countries: No countries selected
    
    ### WooCommerce PayPal Payments ###
    
    Onboarded: ?
    Shop country code: US
    WooCommerce currency supported: ?
    PayPal card processing available in country: ?
    Pay Later messaging available in country: ?
    Webhook status: ?
    Vault enabled: ?
    Logging enabled: ?
    Reference Transactions: –
    Used PayPal Checkout plugin: –
    
    ### WooCommerce Payments ###
    
    Version: 3.9.3
    Connected to WPCOM: Yes
    Blog ID: 201134147
    Account ID: acct_1KGWva2EHzPLC6Pv
    
    ### Action Scheduler ###
    
    Complete: 709
    Oldest: 2022-03-14 00:34:29 +0000
    Newest: 2022-04-13 22:16:37 +0000
    
    Pending: 8
    Oldest: 2022-04-14 00:16:37 +0000
    Newest: 2022-04-19 22:03:13 +0000
    
    ### Status report information ###
    
    Generated at: 2022-04-13 23:29:09 +00:00
    
    Mirko P.

    (@rainfallnixfig)

    Hi @aqibkhattak,

    Thanks for your system status.

    I’ve been able to replicate that store notice using a VPN. Here you can see an image of what appears on the screen.

    This doesn’t seem to come from WooCommerce as the core plugin is not changing the currency based on the customer’s location.

    Most likely you have another plugin that’s responsible for the store notice that you’re seeing or it could be a setting within the Astra theme itself.

    I’d suggest that you use a VPN and connect to Spain so the notice will be displayed. Then, you’d want to find out where this is being generated from. A conflict test is what we recommend in this case. You can find a more detailed explanation on how to do a conflict test here: https://docs.woocommerce.com/document/how-to-test-for-conflicts/.

    Best.

    Plugin Support Paulo P – a11n

    (@paulostp)

    Hello @aqibkhattak,

    This topic has been inactive for a while, so I’m marking it as resolved.

    Please open a new topic if you need additional assistance.

Viewing 7 replies - 1 through 7 (of 7 total)
  • The topic ‘irellevant notification bar showing on website.’ is closed to new replies.