IPN Transaction not sending emails

Hey Guys,

Our client (biopure.com.au) received a Paypal IPN transaction but neither he or the client received an email confirming the purchase. The funds were effectively received on my client’s Paypal account and we checked the IPN email notifications on the WooCommerce settings and it’s ticked on.

### WordPress Environment ###

Home URL: https://www.biopure.com.au
Site URL: https://www.biopure.com.au
WC Version: 3.5.6
Log Directory Writable: ?
WP Version: 5.1.1
WP Multisite: –
WP Memory Limit: 768 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: ?

### Server Environment ###

Server Info: Apache
PHP Version: 7.1.27 - We recommend using PHP version 7.2 or above for greater performance and security. How to update your PHP version
PHP Post Max Size: 128 MB
PHP Time Limit: 120
PHP Max Input Vars: 3000
cURL Version: 7.59.0
OpenSSL/1.0.2q

SUHOSIN Installed: –
MySQL Version: 5.6.40-84.0-log
Max Upload Size: 128 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 3.5.6
WC Database Prefix: wp_
MaxMind GeoIP Database: ?
Total Database Size: 123.36MB
Database Data Size: 96.53MB
Database Index Size: 26.83MB
wp_woocommerce_sessions: Data: 33.56MB + Index: 0.50MB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.05MB
wp_woocommerce_order_items: Data: 0.30MB + Index: 0.09MB
wp_woocommerce_order_itemmeta: Data: 1.52MB + Index: 1.95MB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB
wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB
wp_commentmeta: Data: 0.31MB + Index: 0.33MB
wp_comments: Data: 1.52MB + Index: 0.95MB
wp_defender_lockout: Data: 0.02MB + Index: 0.00MB
wp_defender_lockout_log: Data: 0.02MB + Index: 0.00MB
wp_grp_google_place: Data: 0.02MB + Index: 0.02MB
wp_grp_google_review: Data: 0.02MB + Index: 0.03MB
wp_links: Data: 0.02MB + Index: 0.02MB
wp_nf3_actions: Data: 0.02MB + Index: 0.00MB
wp_nf3_action_meta: Data: 0.02MB + Index: 0.00MB
wp_nf3_chunks: Data: 0.02MB + Index: 0.00MB
wp_nf3_fields: Data: 0.02MB + Index: 0.00MB
wp_nf3_field_meta: Data: 0.05MB + Index: 0.00MB
wp_nf3_forms: Data: 0.02MB + Index: 0.00MB
wp_nf3_form_meta: Data: 0.02MB + Index: 0.00MB
wp_nf3_objects: Data: 0.02MB + Index: 0.00MB
wp_nf3_object_meta: Data: 0.02MB + Index: 0.00MB
wp_nf3_relationships: Data: 0.02MB + Index: 0.00MB
wp_nf3_upgrades: Data: 0.05MB + Index: 0.00MB
wp_options: Data: 8.02MB + Index: 0.19MB
wp_postmeta: Data: 20.55MB + Index: 14.06MB
wp_posts: Data: 17.52MB + Index: 1.25MB
wp_post_views: Data: 0.02MB + Index: 0.03MB
wp_pum_subscribers: Data: 0.06MB + Index: 0.06MB
wp_redirection_404: Data: 0.50MB + Index: 0.47MB
wp_redirection_groups: Data: 0.02MB + Index: 0.03MB
wp_redirection_items: Data: 0.33MB + Index: 0.36MB
wp_redirection_logs: Data: 8.52MB + Index: 3.42MB
wp_revslider_css: Data: 0.13MB + Index: 0.00MB
wp_revslider_layer_animations: Data: 0.02MB + Index: 0.00MB
wp_revslider_navigations: Data: 0.02MB + Index: 0.00MB
wp_revslider_sliders: Data: 0.08MB + Index: 0.00MB
wp_revslider_slides: Data: 0.27MB + Index: 0.00MB
wp_revslider_static_slides: Data: 0.02MB + Index: 0.00MB
wp_termmeta: Data: 0.11MB + Index: 0.14MB
wp_terms: Data: 0.13MB + Index: 0.13MB
wp_term_relationships: Data: 0.17MB + Index: 0.11MB
wp_term_taxonomy: Data: 0.13MB + Index: 0.13MB
wp_tg_item_elements: Data: 0.02MB + Index: 0.03MB
wp_tg_item_skins: Data: 0.02MB + Index: 0.03MB
wp_usermeta: Data: 1.52MB + Index: 1.97MB
wp_users: Data: 0.14MB + Index: 0.13MB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB
wp_wpeditor_settings: Data: 0.02MB + Index: 0.00MB
wp_yith_ywrac_email_log: Data: 0.02MB + Index: 0.00MB
wp_yoast_seo_links: Data: 0.16MB + Index: 0.06MB
wp_yoast_seo_meta: Data: 0.16MB + Index: 0.00MB

### Post Type Counts ###

attachment: 621
custom_css: 1
customize_changeset: 412
global_product_addon: 2
nav_menu_item: 86
nf_sub: 68
omapi: 1
page: 39
popup: 3
popup_theme: 6
post: 33
product: 274
product_variation: 5709
revision: 825
shop_coupon: 1
shop_order: 1495
specs-table: 1
the_grid: 2
vc_settings_preset: 1
wpblogmanager: 6
wpmm_theme: 3
yith_popup: 1
ywrac_cart: 3
ywrac_email: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (48) ###

Query Monitor: by John Blackbourn – 3.3.2
All-in-One WP Migration: by ServMask – 6.86
WordPress Backup & Security Plugin - BlogVault: by Backup by BlogVault – 1.88
Cart2cart: OpenCart to Woocommerce Plugin: by MagneticOne – 2.0.0 – Not tested with the active version of WooCommerce
Classic Editor: by WordPress Contributors – 1.4
Cloudflare: by John Wineman
Furkan Yilmaz
Junade Ali (Cloudflare Team) – 3.3.3

Disable Cart Fragments: by LittleBizzy – 1.3.0
Duplicate Post: by Enrico Battocchi – 3.2.2
Enhanced E-commerce for Woocommerce store: by Tatvic – 2.1.6
Envato Market: by Envato – 2.0.1
Fast Velocity Minify: by Raul Peixoto – 2.6.0
Google Analytics Dashboard for WP (GADWP): by ExactMetrics – 5.3.7
Google Reviews Business: by RichPlugins  – 1.4.1
GPL Kit: by GPL Kit – 2.0.0 – Not tested with the active version of WooCommerce
jQuery Updater: by Ramoonus – 3.3.1
WPBakery Page Builder: by Michael M - WPBakery.com – 5.5.2
Lazy Load XT: by Davo Hynds – 0.5.3
Ninja Forms: by The WP Ninjas – 3.4.4
OptinMonster API: by OptinMonster Team – 1.6.3
Popup Maker: by WP Popup Maker – 1.8.3
Post Views Counter: by dFactory – 1.2.14
Redirection: by John Godley – 3.7.3
Slider Revolution: by ThemePunch – 5.4.8
Safe SVG: by Daryll Doyle – 1.9.3
ShortPixel Image Optimizer: by ShortPixel – 4.12.8
The Grid: by Themeone – 2.6.60
The Hanger Extender: by GetBowtied – 1.5.1
WooCommerce Variation Price Hints: by wisslogic – 1.0.19 – Not tested with the active version of WooCommerce
W3 Total Cache: by Frederick Townes – 0.9.7.2
Google Reviews Widget: by RichPlugins  – 1.7.1
WooCommerce Blocks: by Automattic – 1.4.0
WooCommerce Dynamic Pricing: by Lucas Stark – 3.1.4 – 3.1.13 is available – Not tested with the active version of WooCommerce
WooCommerce Email Customizer: by cxThemes – 3.19 – Not tested with the active version of WooCommerce
WooCommerce Extra Product Sorting Options: by SkyVerge – 2.7.3
WooCommerce Stripe Gateway: by WooCommerce – 4.1.15
WooCommerce Google Analytics Pro: by SkyVerge – 1.5.1 – 1.6.6 is available – Not tested with the active version of WooCommerce
WooCommerce Product Add-ons: by WooCommerce – 2.9.6 – 3.0.10 is available – Not tested with the active version of WooCommerce
WooCommerce: by Automattic – 3.5.6
Yoast SEO: by Team Yoast – 10.0
WP Blog Manager: by AccessPress Themes – 1.1.3
WP File Manager: by mndpsingh287 – 4.4
WP Mega Menu Pro: by Themeum – 1.2.4
WP Mega Menu: by Themeum – 1.2.7
WP-Optimize: by David Anderson
Ruhani Rabin
Team Updraft – 2.2.13

Yoast SEO: WooCommerce: by Team Yoast – 9.2
Custom Product Tabs for WooCommerce: by YIKES
Inc. – 1.6.9

YITH WooCommerce Bulk Product Editing Premium: by YITHEMES – 1.2.8 – Not tested with the active version of WooCommerce
YITH WooCommerce Recover Abandoned Cart Premium: by YITHEMES – 1.2.5 – Not tested with the active version of WooCommerce

### Settings ###

API Enabled: –
Force SSL: –
Currency: AUD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

### WC Pages ###

Shop base: #52 - /shop-online-water-filters/
Cart: #53 - /cart/
Checkout: #54 - /checkout/
My account: #55 - /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: The Hanger Child
Version: 1.0
Author URL: http:%20//www.getbowtied.com/
Child Theme: ?
Parent Theme Name: The Hanger
Parent Theme Version: 1.4
Parent Theme Author URL: https://www.getbowtied.com/
WooCommerce Support: ?

### Templates ###

Overrides: the-hanger/woocommerce/archive-product.php
the-hanger/woocommerce/content-product.php
the-hanger/woocommerce/content-single-product.php
/home/biopure7/public_html/wp-content/plugins/woocommerce-email-control/templates/emails/supreme/admin-cancelled-order.php version 2.5.0 is out of date. The core version is 3.5.0
/home/biopure7/public_html/wp-content/plugins/woocommerce-email-control/templates/emails/supreme/admin-failed-order.php version 2.5.0 is out of date. The core version is 3.5.0
/home/biopure7/public_html/wp-content/plugins/woocommerce-email-control/templates/emails/supreme/admin-new-order.php version 2.5.0 is out of date. The core version is 3.5.0
/home/biopure7/public_html/wp-content/plugins/woocommerce-email-control/templates/emails/supreme/customer-completed-order.php version 2.5.0 is out of date. The core version is 3.5.0
/home/biopure7/public_html/wp-content/plugins/woocommerce-email-control/templates/emails/supreme/customer-invoice.php version 3.3.0 is out of date. The core version is 3.5.0
/home/biopure7/public_html/wp-content/plugins/woocommerce-email-control/templates/emails/supreme/customer-new-account.php version 1.6.4 is out of date. The core version is 3.5.2
/home/biopure7/public_html/wp-content/plugins/woocommerce-email-control/templates/emails/supreme/customer-note.php version 2.5.0 is out of date. The core version is 3.5.0
/home/biopure7/public_html/wp-content/plugins/woocommerce-email-control/templates/emails/supreme/customer-on-hold-order.php version 2.5.0 is out of date. The core version is 3.5.0
/home/biopure7/public_html/wp-content/plugins/woocommerce-email-control/templates/emails/supreme/customer-processing-order.php version 2.5.0 is out of date. The core version is 3.5.4
/home/biopure7/public_html/wp-content/plugins/woocommerce-email-control/templates/emails/supreme/customer-refunded-order.php version 2.5.0 is out of date. The core version is 3.5.0
/home/biopure7/public_html/wp-content/plugins/woocommerce-email-control/templates/emails/supreme/customer-reset-password.php version 2.0.0 is out of date. The core version is 3.5.0
/home/biopure7/public_html/wp-content/plugins/woocommerce-email-control/templates/emails/supreme/email-addresses.php version 3.2.1 is out of date. The core version is 3.5.4
/home/biopure7/public_html/wp-content/plugins/woocommerce-email-control/templates/emails/supreme/email-customer-details.php
/home/biopure7/public_html/wp-content/plugins/woocommerce-email-control/templates/emails/supreme/email-downloads.php version 3.2.0 is out of date. The core version is 3.4.0
/home/biopure7/public_html/wp-content/plugins/woocommerce-email-control/templates/emails/supreme/email-footer.php
/home/biopure7/public_html/wp-content/plugins/woocommerce-email-control/templates/emails/supreme/email-header.php
/home/biopure7/public_html/wp-content/plugins/woocommerce-email-control/templates/emails/supreme/email-order-details.php
/home/biopure7/public_html/wp-content/plugins/woocommerce-email-control/templates/emails/supreme/email-order-items.php version 3.2.0 is out of date. The core version is 3.5.0
/home/biopure7/public_html/wp-content/plugins/woocommerce-email-control/templates/emails/supreme/email-styles.php
the-hanger/woocommerce/loop/add-to-cart.php
the-hanger/woocommerce/single-product/tabs/tabs.php
the-hanger/woocommerce/single-product.php

Outdated Templates: ?

• This topic was modified 6 years ago by Jan Dembowski.
• This topic was modified 6 years ago by Jan Dembowski.

The page I need help with: [log in to see the link]