iPhone site issues

  • Hi Support,

    I noticed that my website on my iPhone wasn’t loading correctly.

    Logo, sliders and images are not showing. I asked my team to screenshot what they were seeing on their phones, and everyone not using an iPhone (eg. samsung,etc.) had no issues.

    Please advise.

    Regards,
    Luke

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

  • Hi @lukefobian ,

    I did check the issue on emulator not in physical devices and the logo isn’t showing. This behavior isn’t normal as I did, check our Ample theme demo site https://demo.themegrill.com/ample/ and it’s working fine and showing the logo in the iPhone emulator.

    I’ll advise you to try deactivating the plugin one by one until the issue is resolved. If the problem goes away, enable them one by one to identify the source of your troubles.

    P.S Try deactivating the plugins which were out of box alongside the theme.

    Thanks and Regards,
    Milan.

    Thread Starter lukefobian

    (@lukefobian)

    Hi @rubick322 ,

    Thanks for your message. Unfortunately, after going through the process of deactivating the plugins one by one and testing the site, the issue remains?

    Is there anything else you could advise me on?

    Thank you.

    Regards,
    Luke

    Thread Starter lukefobian

    (@lukefobian)

    @rubick322

    Apologies, after a lot of research, it seems I needed to delete all stored data on my Safari app on my iPhone and restart.

    It now works.

    Hi @lukefobian,

    Good to know that your issue is resolved, please let us know if there’s any further query.

    Thanks and Regards,
    Milan.

Viewing 4 replies - 1 through 4 (of 4 total)
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