iPhone Google App Proceed To Checkout Issue

  • Hi,

    Thanks for a great plugin.
    I have WordPress and your Plugin fully up to date, but I’m getting the following issue for the last while.
    The issue happens on the Google app for iPhone, but is fine on Safari for iPhone and is also fine on all Useragents from PC.
    See below link.
    1) Use Google App only for iPhone (not Chrome app)
    2) Add the DVD to your shopping cart
    3) Proceed to checkout

    Niall Doorhy Dancer Website

    Then you get the following screen and can’t proceed any further.
    It has been like this for maybe 6 weeks now.

    Print Screen

    Any help would be greatly appreciated.
    I’m using W3 Total Cache also.
    Thanks,
    Conor

    • This topic was modified 8 years, 1 month ago by Conor_Hyland.
Viewing 8 replies - 1 through 8 (of 8 total)
  • Thread Starter Conor_Hyland

    (@conor_hyland)

    This is the screen I get when I click Proceed To Checkout on the iPhone Google app only:

    Proceed To Checkout Print Screen

    Any help would be greatly appreciated.

    Thanks,
    Conor

    • This reply was modified 8 years, 1 month ago by Conor_Hyland.
    Plugin Contributor mbrsolution

    (@mbrsolution)

    Hi, have you tested a different theme like one of WordPress default themes, Twenty Fifteen or Sixteen?

    Thread Starter Conor_Hyland

    (@conor_hyland)

    Hi,

    My apologies for the delay in reply.
    Yes I tested it using the Twenty Sixteen theme, but the same thing happens.
    It is an issue on the iPhone Google app only.
    This wasn’t always the case, as it worked OK a few months ago.
    Any help would be greatly appreciated.

    Thanks,
    Conor

    Plugin Contributor mbrsolution

    (@mbrsolution)

    Hi Conor, please check the following documentation. Let me know if you have set up W3 Total Cache correctly.

    Thread Starter Conor_Hyland

    (@conor_hyland)

    Hi,

    Thanks for your quick reply!
    I hadn’t W3 Total Cache set up correctly for the plugin, so I added that line to the required textbox, purged all caches and tried again, but to no avail.
    The same thing happens.
    Have you tried it on an iPhone using the Google app, (not the Chrome app) and do you get the same result?

    Thanks,
    Conor

    Plugin Contributor mbrsolution

    (@mbrsolution)

    Hi Conor, I have submitted a message to the plugin developers to investigate further your issue. You might also like to share which Google app for iPhone are you using.

    Regards

    Thread Starter Conor_Hyland

    (@conor_hyland)

    Hi,

    Thanks for this.
    Hopefully it gets resolved.
    I have tested it on a couple of iPhones and its the same issue on each one.
    The app i am using is the “Google” app, not the “Chrome” app.
    It works OK on the chrome app.
    Everything is up to date on the site and the iPhone.

    Thanks,
    Conor

    Plugin Author mra13

    (@mra13)

    This would be a paypal issue with the app you are using. You will need to show it to the paypal support team and ask them why paypal is not accepting the submission.

Viewing 8 replies - 1 through 8 (of 8 total)
  • The topic ‘iPhone Google App Proceed To Checkout Issue’ is closed to new replies.