IP blocked

  • Resolved soccball01

    (@soccball01)


    3 years, 10 months ago

    Hi,

    I was using miniorange then suddenly got locked out and had my IP blocked.

    Tried renaming plugin by FTP to login but when I change the name back again to reinstate the plugin it blocks me again.

    I need to get back into the plugin somehow to reconfigure the settings.
    I have deleted the plgin by FTP for now.

    Many thanks for any help.

    Regards

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author miniOrange

    (@cyberlord92)

    Hi @soccball01,

    It seems as your IP got blocked due to unusual activity. Could you please change your IP address by changing your WiFi or connect to a different network. After that, you can enable the two factor authentication plugin and whitelist your IP so that you will not get blocked in future.

    You can also drop a query using our website or from the plugin so that our developers can help you directly by getting on a call with you? Contact Us

    Waiting for your query.

    Thread Starter soccball01

    (@soccball01)

    Hi,

    Many thanks for he reply.

    I also should have added that I only want to protect the admin side not the user side.

    I was able to access admin using Authenticator but got blocked on the user side because there is nowhere to put the code.

    I will follow your suggestion above but still need to know how to only protect the admin side.

    Regards

    Thread Starter soccball01

    (@soccball01)

    I have tried different combos here:

    https://thehandbook.soccer/wp-content/uploads/2020/12/Screenshot-83.png

    … but no success in isolating Admin from Users

    Regards

    Plugin Author miniOrange

    (@cyberlord92)

    Hi @soccball01,

    I assume you are having a custom login form for your users and you are looking to enable the 2FA prompt on that login page.
    2Fa prompt on login page works for most of the custom login forms so can you tell us which custom login form are you using? Could you please confirm if you are using google authenticator as the two factor?
    Can you please raise a ticket so that our developers can help you achieve your requirement? Contact Us

    Waiting for your query.

Viewing 4 replies - 1 through 4 (of 4 total)
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