IP address still appears in the URL

  • [ Moderator note: moved to Fixing WordPress. ]

    Hi, i have somewhat limited knowledge on website development, however, i have created our organisations website and now its live. The only issue is, is that the IP address is still appearing in the URL… i have tried wp-config files and have installed the search and replace plug in which has located over 200 cells, it hasnt made any changes as it was done in ‘dry run’ mode. Do i repeat the process and it will fix my issue? seriously not sure what else to do, the URL is https://79.170.40.244/360rec.co.uk/

    if someone could help, that would be highly appreciated

    Diana

Viewing 2 replies - 1 through 2 (of 2 total)

  • Hey Diana,

    This is something that has to do with the server and Name Server. There are a variety of ways to fix it, but the simple solution is to contact your hosting provider. They should be able to help you out with this.

    Basically, you are using the server IP address as the web address. This is pretty common when developing new sites for sites that are already live (read re-design). There are far too many possibilities of where the problem might lie, all of which your hosting provider should be able to check in moments, saving you a LOT of back and forth here.

    But if, for some crazy reason, your hosting provider can’t/won’t help, I’ll set this to notify me.

    Jason

    Thread Starter dianaknight

    (@dianaknight)

    Hi Jason,

    thank you for your prompt response, i have already emailed our hosting provider so hopefully will try to figure it out…

    i will update on here, once i have received some news

    thank you once again and have a wonderful weekend.

    Diana

Viewing 2 replies - 1 through 2 (of 2 total)
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