IP address pointing to Vida Cloud

  • Hi there,

    The website I support with is currently down. I have been seeing the dreaded 403 error forbidden message. I contacted the forum a while ago and you gave some tips on how to resolve this. Unfortunately I still haven’t been able to resolve the issue. I think it may be a hosting issue but when I contacted Just Host who provide hosting they advised there was nothing they could do due to the IP address pointing to an organisation called Vida Cloud. I have no idea how or why this has happened. Is there anything WordPress can do at your end to point the IP address to Just Host so I can pick this up with them and try to resolve the issue? I have tried to find contact information for Vida Cloud without success and I have no idea how to resolve this issue. At the moment the website is down, it isn’t even showing in google search, I can’t get into the CMS and I have just found myself going round in circles for the past few weeks trying to find someone who can help to resolve this.

    Kind regards,

    Hannah

    The page I need help with: [log in to see the link]

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  • There is nothing WordPress can do to automatically change the IP address but based on your message you are hosting with Just Host and got the domain via Fast Domain with both looking like they are the same company.

    You will need to log into Fast Domain and change the DNS or nameservers to the one provided by Just Host. If you do not know what they are submit a ticket to them and ask for it.

    I have no idea who vidacloud.co.uk is but it might be wise to change your passwords and make sure no one else has it if it suddenly changed.

    • This reply was modified 3 years, 4 months ago by Snat. Reason: Spelling

    Hi @hcruicksh,

    Your problem is strange, WordPress usually cannot change the IP address to another domain by itself unless being hacked or modified. What you need to do now is try to contact Vida Cloud or remove that host and set up a new host.

    Let me know if my answer can resolve your issue :).

    Have a nice day!

Viewing 2 replies - 1 through 2 (of 2 total)
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