IOS Mobile File Upload is not working

  • Resolved yunse

    (@yunse)


    1 week, 1 day ago

    IOS/ Iphone/ Ipad File Upload is not working in Safari and Edge. I can choose a file or picture and it gets shown on the product page but when I put the product into the card it is not uploaded. Also when the upload field is required it says after pressing the button “Add to Card” that the Upload field is empty and is required.

    On Windows or Android it is working fine.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Elena

    (@elenathemehigh)

    As per the WordPress forum policy, we can’t answer premium-related questions on this forum. Could you please raise a ticket through our website? We hope our technical team will be able to help you.

    Thank you!

    Thread Starter yunse

    (@yunse)

    Everything was working fine for years and now your Update month ago caused this problem. I have deactivated all other plugins etc. still there. I will not pay 80€ just to get support for such a small thing. Please help.

    Plugin Support Elena

    (@elenathemehigh)

    I want to clarify that our support is completely free of charge, and we’re more than happy to assist you with this issue. The suggestion to raise a ticket was simply due to the forum policy, as we are unable to discuss premium-related questions on the public forum.

    Please feel free to submit a support ticket through our website, and our technical team will be glad to help resolve this problem for you as quickly as possible.

    Thank you!

    Plugin Support Elena

    (@elenathemehigh)

    We have noticed that there hasn’t been a support ticket submitted regarding the file upload issue. If you haven’t had a chance to submit it yet, we kindly request that you do so through our website. Our technical team will be happy to assist you in resolving the issue as soon as possible.

    Thank you for your cooperation!

Viewing 4 replies - 1 through 4 (of 4 total)
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