iOS devices unable to make payment (glitches or freezes on button click)

Hello @crewcabins

thank you for reaching out to us; we are happy to take a look at this.
I have opened a bug ticket and have assigned it to a tester that can test on iOS devices. We have had a similar issue, but in that case, only the translation of the button did not work for the smart button; it seems there might be more issues occurring on iOS devices.

It might take some time before you get a response on this because we are in the middle of the 1.6.0 release and are spread thin at the moment.

Thank you for reporting this to us, we will take a closer look and get back to you.

Kind regards,
Joost

Hi Joost

Thanks for the update!

Just to also confirm, I actually got access to a relatively new 2019 Macbook air and it worked fine on safari and google chrome without issue. Both the paypal button could be clicked and opened and loaded to paypal in the popup box and when trying to enter card details, it also allowed you to enter without problem.

I went onto an old ipad mini 2 retina and same problem. Could not click the paypal button and if on the off chance I could after several reloads, it would log me out and the paypal button would vanish entirely. If i tried paying by card, it does not allow you to even enter the card box so no keyboard opens to enter numbers…..

This has been a major problem for a lot of iOS users on my site so please have your tester look into it. I appreciate you may be spread thin due to the 1.6.0 release but I would like to think this is a pretty big issue that should really be resolved in the 1.6.0 release as ive actually had customers not want to use the site due to these issues and are really disliking paypal ??

Thank you @crewcabins for the additional details, we will look into it as soon as we can.

Kind regards,
Joost

@joostvandevijver any updates as to this issue? I see the 1.6.0 release has made no difference for my issue as an update for you guys…..still same problem. Also the paypal button when you scroll up hovers over the header nav rather than below which is rather strange?

Hello @crewcabins

that the header CSS of your theme comes from your theme. It seems the z-index is lower than the z-index of the PayPal button. Maybe you can find the z-index of your theme and increase it. Please share your website with us so I can have a closer look at it.

Also, I just tried different iOS devices like iPhone (X, SE, 7,8, etc.) and iPad (6,7,8) with safari browser and I couldn’t reproduce that issue.

On June 13, 2016, with the release of iOS 10, Apple dropped support for the iPad 2 because of its hardware and performance issues. So I guess the issue is your iPad2 and not our plugin because your iPad does not support it.

Have a nice day
Kind regards
Andreas

• This reply was modified 3 years, 1 month ago by Andreas W..

@aweissinpsyde

Thanks for your reply. will have a look on the button issue with the header.

https://www.crewcabins.co.uk

Ive tried on an ipad mini 2 and same issue. Ive had several customers with newer phones and mac books and have the same issue. ive used google and safari…..

Hello @crewcabins

Thank you. Please let me check this. On June 13, 2016, with the release of iOS 10, Apple dropped support for the iPad 2 because of its hardware and performance issues. So I guess the issue is your iPad2 and not our plugin because your iPad does not support it. But for newer iOS models it should work fine.

Have a nice day
Kind regards
Andreas

@aweissinpsyde

but this makes no sense as even if support was dropped, i can now click the paypal button after the release of 1.6.0 which is great and it opens the link to login BUT when i click to enter card details on the card option, it does not allow me to click the area at all still so seems like a paypal plugin related issue as the login option now works……?

• This reply was modified 3 years, 1 month ago by crewcabins.

Hello @crewcabins

would it be possible to create an account for us because the registration and booking process is very difficult.

To rule out a conflict with a different plugin, could you please try activating the default Storefront theme and disabling all other plugins except for?WooCommerce and?PayPal Payments to see if the behavior persists?

Please send the access details to [email protected]

Have a nice day
Kind regards
Andreas

• This reply was modified 3 years, 1 month ago by Andreas W..
• This reply was modified 3 years, 1 month ago by Andreas W..
• This reply was modified 3 years, 1 month ago by Andreas W..

@aweissinpsyde

Of course, please register on the account using your own login details but select general public and notify me when youve registered. I will then manually approve your account for full access to booking. When you do test, DO NOT book any of the main active rooms eg room 1,2,3,4. Please only use the Test Booking Room. If you need me to setup a sandbox for payment then let me know…..

@aweissinpsyde

Test account approved and active!

I cant currently deactivate theme and plugins as have dev working on another feature so he needs currently. In meantime please do your own order testing to see if you can recreate the errors. I also have videos sent to me by customers showing the fault if this helps? I can try and email them to you?? It perfectly shows the problems on video….

• This reply was modified 3 years, 1 month ago by crewcabins.

@aweissinpsyde

So any update what you found?? Ive been waiting for an update all day…..