Invoices stopped being generated!!

Hello @glowtec,

I’m afraid I don’t understand your description. Could you explain with screenshots? You could use imgbb.com for image sharing.

What do your error logs say?
Where to Find Error Logs

Hi Derren.

Error shows: CRITIAL uncaught exception: Invalid access token, please reauthenticate! I cannot paste the log entry as this editor won’t let me :-0(

Looks like its the google printing authentication it no longer likes!

Tried to reauthenticate and google responds with: Error 400: redirect_uri_mismatch

Error 400: redirect_uri_mismatch

You can’t sign in to this app because it doesn’t comply with Google’s OAuth 2.0 policy.

If you’re the app developer, register the redirect URI in the Google Cloud Console.

Request details: redirect_uri=https://hand-hygiene.com/wp-admin/admin-ajax.php?action=rednao_validate_google_auth_token2

Related developer documentation

This is not a feature I have ever used! could this prevent the creation of an invoice pdf? Its been running fine for over 3 years. A second site is configured almost identically and of the same age and has not issues.

That error was from the 2/1/23 the current errors only show a critical timeout:

Hi @glowtec,

In which screen are you seeing this error? I don’t understand the relation of this error with our plugin. Could you explain better the steps you follow before this issue appears?

Its the order detail page in woocommerce, the PDF builder has a section in there yes? I do not think the printer error is relevant, this is because I accidently tried to print instead of viewing one time.

Just to recap the problem…

I have 2 woocommerce sites both of which worked great with the pro?version for over 3+ years.??

A couple of days ago, one site suddenly stop generating PDF invoices (despatch notes are fine)  Maybe its a database issue?

I noticed, the last invoice to work left a second?drop down option in the PDF drop down under order details (normally its either Dispatch note or invoice.? On this last order an additional ‘invoice’ option is present and from then on, no more working!? (see attached image) This may be nothing but just in case.

Thanks for sharing that screenshot and provide more details.

However, I think you’re using a different PDF Invoices plugin: Ours does not have a dropdown menu as the one displayed in your screenshot.

Please double-check which PDF Invoices plugin you are using (ours is named PDF Invoices & Packing Slips for WooCommerce by WP Overnight), and contact its developers, if it’s a different plugin indeed.

Ahhh bugger. Sorry for that guys. My mistake.