Invoices are Gargled

  • Resolved kyzoe

    (@kyzoe)


    2 years, 2 months ago

    Hello,

    I read the other forum post abiut moving to a new hosting, we have the same, the invoices are gargled see: https://images.kyzoe.be/chrome_mYWhGle5E5.png

    We have reinstalled the fonts thru the setting in (sorry dutch) woocommerce- pdf facturen – Status reinstall fonts.

    But the results are the same. We moved the site from litespeed to NginX only server.

    Any idea’s.

    Peter

    • This topic was modified 2 years, 2 months ago by kyzoe.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Contributor Yordan Soares

    (@yordansoares)

    Hi @kyzoe,

    If you have tried to reinstall the fonts, and it didn’t work, then it’s likely that our plugin has no access to your wp-content/uploads folder. Our plugin need to create a unique folder there, named wpo_wcpdf_xxxxxx (the X’s represent a random unique key created for your site), in which will be stored several required files needed to generate PDF documents, including the fonts files.

    You should see if you have writing permission for this folder under WooCommerce?> PDF?Invoices?> Status?> Write Permissions. If not, you should to enable the write permission for this folder, in order to allow our plugin working correctly. If you need help with this, ask for help to your hosting provider.

    Plugin Contributor Yordan Soares

    (@yordansoares)

    Hi @kyzoe,

    Since we haven’t heard back from you in the last two weeks, we’re assuming you solved this issue, so I’ll go ahead and mark this ticket as Resolved.

    Feel free to reply to this topic is you still need help with this, or open a new topic if you have any other questions!

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Invoices are Gargled’ is closed to new replies.