Invoice sent on pending order before payment is received

  • Resolved 972 creative

    (@toddedelman)


    8 years, 4 months ago

    Hi there

    On our client’s site, they had a customer make an order. Due to technical issues, the payment didn’t complete (no record of it shown on view order page in wp-admin), but your plugin issued an invoice. So now, the customer thinks he did in fact make payment.

    Why did this happen?

    How do we correct this?

    Thanks,
    Todd

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Contributor Ewout

    (@pomegranate)

    Hi Todd,
    The PDF invoice plugin doesn’t look at whether a payment was received (this is not universally stored for all payment gateways), it only looks at the attachment settings. Emails are being sent out based on order status transitions only. In short, if you attach the invoice to the admin new order email, an invoice will always be created for an order, this is probably the case. More detailed information of invoice number assignment: Invoice numbers explained

    Hope that helps!
    Ewout

    Thread Starter 972 creative

    (@toddedelman)

    Thanks! I think that clarified things.

Viewing 2 replies - 1 through 2 (of 2 total)
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