Invoice num for cancelled orders

  • Resolved ibangallego

    (@ibangallego)


    5 years, 10 months ago

    Hi,

    I’ve noted that in some cancelled orders, the plugin create an invoice with its number as is if I’d collected the order! how can I fix this issue?

    • This topic was modified 5 years, 10 months ago by ibangallego.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor Ewout

    (@pomegranate)

    Hi! The plugin creates an invoice regardless of the status when you request it. If the number was assigned for a cancelled order, this means that either someone clicked the PDF invoice button or you have attached it to an email that was sent out before the invoice was paid. See: When is the PDF invoice number assigned?

    Thread Starter ibangallego

    (@ibangallego)

    Thank you for your answer!

    I’ve no clear yet what you are saying… for example: In January exist another cancelled order with invoice number and I don’t click PDF button to generate the invoice. Is possible that this number had been generated by other way?

    Thank you

    Plugin Contributor Ewout

    (@pomegranate)

    Yes, as explained in the link (“When is the PDF invoice number assigned?”), if the invoice was attached to the “New Order (admin email)”, then that would be generated automatically

Viewing 3 replies - 1 through 3 (of 3 total)
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