• Resolved rashidavc18

    (@rashidavc18)


    Invoice generation at the wrong order status

    I have enabled Automate invoice creation for Ready for Delivery status.But the invoice is generated when the order is placed without payment ( as it is a pre order method).It should be generating invoice only for this status right?

    Please let me know if i have missed any settings

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support WebToffee Support

    (@webtoffeesupport)

    Hi @rashidavc18,

    Thanks for reaching out.

    Currently, the plugin generates invoices based on the order status and does not consider the payment status. When an order reaches the specified status for invoice generation, the plugin will create the invoice, regardless of whether the payment has been completed.

    If you have set the status to “Ready for Delivery” for invoice generation, the invoice will be generated when the order is marked as “Ready for Delivery,” even if the payment has not yet been made. Thanks for understanding.

    Thread Starter rashidavc18

    (@rashidavc18)

    Ok i understand,

    But the plugin generates invoice in checkout page which has not reached specified status.

    I have set the status to “Ready for Delivery” for invoice generation, the invoice will be generated when the order is marked as “Ready for Delivery.But in this case the invoice is generated before this defined status itself

    Plugin Support WebToffee Support

    (@webtoffeesupport)

    Hi rashidavc18,

    We were not able to replicate the issue on our end. Kindly share the following details for a better understanding.

    • Share your WooCommerce system status report (WooCommerce > Status > System status > Get system report)
    • Screenshot of “Order confirmation” page.
    • Screenshot of “General” page (Invoice/Packing > Invoice > General) of invoice plugin settings and WooCommerce “Order list” page.

    Kindly mask sensitive information when sharing the screenshots requested above. You may share the details via?this link?if you have any privacy concerns.

    Plugin Support WebToffee Support

    (@webtoffeesupport)

    Hi?@rashidavc18,

    This thread has been inactive for a bit, so we are going to mark it as Resolved now. Please feel free to open a new thread or follow-up if you have any further questions or still need help.

Viewing 4 replies - 1 through 4 (of 4 total)
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