Invoice Expiration

  • Resolved TitusGitari

    (@cocosugar)


    3 years, 3 months ago

    Hello, I’d like to know if there’s a way to prevent invoices sent to customer from expiring. I’ve experienced a scenario where I send an invoice to a customer they don’t pay on time and the invoice disappears thus making the payment link invalid.

    Is there a way to extend the time to say something like 7 days?

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Contributor Ewout

    (@pomegranate)

    What you describe seems to be about the orders you create in WooCommerce, not the invoice that our plugin creates for it (which is just a PDF file).

    WooCommerce has 2 settings that could affect whether an order is still payable or even on your site at all:

    • WooCommerce > Settings > Products > Inventory: if you have enabled Manage stock, you’ll be able to set a number of minutes here that stock is held with the option Hold stock (minutes) (one week would be 10080 minutes which I believe is the default). After this time, the order will be canceled and can no longer be paid
    • WooCommerce > Settings > Accounts & Privacy: there’s a setting Retain Pending Orders where you can set the time that a pending order will be kept on your site. After expiration it will be deleted. I believe this option is not enabled by default.

    Hope that helps! If you have any further questions about this particular issue I suggest that you post them to the WooCommerce forum instead. Of course, feel free to open a new thread if you do have other questions related to PDF invoices & packing slips!

    Thread Starter TitusGitari

    (@cocosugar)

    Hello Ewout, thank you for pointing me in the right direction. I’ll go ahead and apply the changes and see what works:-
    WooCommerce > Settings > Accounts & Privacy: there’s a setting Retain Pending Orders

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Invoice Expiration’ is closed to new replies.