Invoice attached in wrong langugage

  • Hello

    I have two testsites which i plan to launch today or tomorrow. However, after latest upgrade of the plugin, one of the sites testsiteyoga.nayavita.com doesnt attach the invoice in the right language. It used to however. The other site, testsite.nayavita.com does it still correctly.

    I havent changed anything on my side and it worked fine before so what is the issue, and more importantly, how can i fix.

    I am not a developer so straightforward easy to follow advice is much appreciated. I am using WPML and it is all translated and as i said, invoice was attaching correctly in english before. Now it is only in Czech.

    And I reiterate, this is not a WPML issue, as it changed with latest PDF invoices plugin upgrade.

    THanks for your help

    Marcela

    The page I need help with: [log in to see the link]

Viewing 11 replies - 1 through 11 (of 11 total)
  • Plugin Contributor alexmigf

    (@alexmigf)

    Hello @marcinayaadmin

    Which version did you had before the last update?

    Let me know.

    Thread Starter marcinayaadmin

    (@marcinayaadmin)

    Hi Alex – I am not sure tbh but I only got the plugin two weeks ago so whatever version was the latest before the last upgrade.

    Marcela

    Plugin Contributor alexmigf

    (@alexmigf)

    Hi @marcinayaadmin

    There is no relation between the last version and the one you had previously, both should work the same way in this particular situation.

    Can you tell me in which language is the site and the Admin user profile language?

    Thread Starter marcinayaadmin

    (@marcinayaadmin)

    Ok.

    The website is in Czech (default) and English. My admin profile is in Czech

    Plugin Contributor alexmigf

    (@alexmigf)

    Hi @marcinayaadmin

    Documents in the frontend and the ones emailed to the customers will always be in the site language Settings > General > Site Language.

    Other than that, you must specify the user language in Users > Your Profile > Language accordingly. For example, if you decide to add another admin and you want him to see the document in Czech, you must change his language with this instruction.

    We have chosen to follow WooCommerce conventions for the language of the documents to keep things consistent.

    • This reply was modified 4 years, 3 months ago by alexmigf.
    Thread Starter marcinayaadmin

    (@marcinayaadmin)

    That is the problem. The document is attached in the wrong language. The site language was selected to English, English confirmation email was generated to the customer, English order confirmation was displayed on the website, and Czech invoice was attached. That is wrong.

    I have two websites, and on one it works fine. On this one, it doesnt.

    Marcela

    Thread Starter marcinayaadmin

    (@marcinayaadmin)

    To add, the order was generated in incognito mode so it should not be of relevance what langugage is my admin profile in.

    Plugin Contributor alexmigf

    (@alexmigf)

    Hi @marcinayaadmin

    My answer was based on yours:

    The website is in Czech (default) and English.

    To add, the order was generated in incognito mode so it should not be of relevance what langugage is my admin profile in.

    Like i said, seeing the invoice in frontend or email no, but if you’re seeing the invoice in the backend, your Admin language will be used.

    Did you change the location of the language files? The plugin checks for translations in the following order:

    1. /wp-content/languages/woocommerce-pdf-invoices-packing-slips/woocommerce-pdf-invoices-packing-slips-LOCALE.mo
    2. /wp-content/languages/plugins/woocommerce-pdf-invoices-packing-slips-LOCALE.mo
    3. /wp-content/plugins/woocommerce-pdf-invoices-packing-slips/languages/woocommerce-pdf-invoices-packing-slips-LOCALE.mo
    Thread Starter marcinayaadmin

    (@marcinayaadmin)

    I haven’t moved anything. I am not IT so really don’t go anywhere near the files.

    Plugin Contributor alexmigf

    (@alexmigf)

    Hi @marcinayaadmin

    I understand. Can you please reinstall the plugin and let me know?

    Thread Starter marcinayaadmin

    (@marcinayaadmin)

    Hi Alex,

    We just found some WPML issues and corrupt Database so might be a cause here. Let me work on that for a bit and get back to you if the issue prevails.

    Many thanks for your help so far. It seems there are some wider problems on the website.

    Marcela

Viewing 11 replies - 1 through 11 (of 11 total)
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