Invited users cannot self-activate

  • When inviting a new user the process cannot be completed by the user themselves. There appears to be a failure during the activation process.

    Steps that work:

    – I invite someone from a BuddyBoss Group to join using the Invite Anyone plugin and specifying their email address
    – the new user receives the “An invitation to join” email
    – user can click the accept link in the email and successfully fills out their password and username details, clicks submit
    – user receives the “Activate your account” email with a link that says: To complete the activation of your account, go to the following link.

    This is where it fails.

    – user clicks that link and tries to login with the info they just created but gets the message: “Your account has not been activated. Check your email for the activation link”
    – I’ve tried re-sending the activation link, and the user receives it, but after clicking on it again the login page does not recognize their username/password that they set. It again says the account has not been activated.

    Wordpress admins can see this user under Dashboard > Users > Pending and can activate them manually but the new user cannot complete the signup process on their own.

    Website is using WordPress 6.0 and the latest version of this plugin and of BuddyBoss Platform and BuddyBoss Platform Pro.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Boone Gorges

    (@boonebgorges)

    @freshpromo Sorry to hear you’re having problems.

    The activation process is not handled by Invite Anyone. In BuddyPress, BP handles it; the activation link should point to example.com/activate/12345678/, where 12345678 is the activation key. But it could be that BuddyBoss does this process differently.

    I’d suggest that you disable Invite Anyone to narrow down the issue. I suspect that it’s unrelated to Invite Anyone. In any case, because BuddyBoss is a proprietary software that I don’t have access to for debugging, I’m unable to provide further support and you’ll need to discuss it with their support team.

    Thread Starter freshpromo

    (@freshpromo)

    @boonebgorges Thank you for such a quick reply.

    Yes, the activation link is example.com/activate/12345678/

    The problem is that I cannot test this issue when Invite Anyone is disabled because it is precisely the method we’re using to invite new users to our private community.

    The URL that your plugin generates looks like:
    example.com/groups/groupname/invite-anyone/

    On that page is a message:

    “Want to invite someone to the group who is not yet a member of the site? Send invitations by email (link).”

    Clicking that link brings me to example.com/members/freshpromo/invite-anyone/invite-new-members/group-invites/7/

    There is a field to input email addresses of new users to invite.

    Disabling the Invite Anyone plugin removes these pages, so I cannot test.

    However, I have started a support thread with BuddyBoss Platform. Hopefully they can figure this out. Thanks again for your time, Boone.

    Thread Starter freshpromo

    (@freshpromo)

    Does your plugin require the “Allow non-members to register new accounts” setting to be on (from Dashboard > BuddyBoss > Settings > Registration) to work?

    If we turn this off to create a private website, should the Invite Anyone plugin still function?

Viewing 3 replies - 1 through 3 (of 3 total)
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