Invite codes are deleting themselves

  • Resolved evelynbowmarshop

    (@evelynbowmarshop)


    4 years, 8 months ago

    On Thursday we created 2,500 code invitations.

    On Friday, we sent out a list of codes to customers that purchased access to our website. Shortly after this, we sent codes to our customers.
    We then come to find out that our code list is only showing 500 codes–not the 2,500 we made yesterday.

    To solve this, we created a master code and (today) sent it out to our customers.

    At 11:10AM, a little over an hour an a half, our backend read 288 codes instead of the 500 we had an hour before hand.

    We are getting many complaints from customers. Does anyone have an idea what’s going on?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter evelynbowmarshop

    (@evelynbowmarshop)

    Update: It’s been 30 minutes and we’ve gone down from 288 to 206 codes.

    Plugin Support sanjuacharya77

    (@sanjuacharya77)

    Hi @evelynbowmarshop,

    That is really strange! We have already received your premium support ticket in our mailbox. In your case, we need to debug the issue on your site thus someone from the team will get back your there.

    Thanks and Regards!

    Hello!

    Thank god someone else also has this problem. I already made a ticket about this, but maybe you can tell me how to solve this problem?

    Recently i’ve made 300 licences codes using the ‘generated random codes’ tool. Weeks later I only had 265 licences code left in my codes list. The other 35 codes just ‘disappeared’.

    I hope someone can help me!

    Mathijs (aka jongboys)

    • This reply was modified 4 years, 7 months ago by jongboys.
Viewing 3 replies - 1 through 3 (of 3 total)
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