Invisible Divs for popups

  • Resolved linderoni

    (@linderoni)


    9 months ago

    The 2 latest versions (4.2.7 and 4.3.0) allow invisible <div> for each popup to appear on the page, upon page load, which covers the entire page and makes links on the page inaccessible. Disabling all other site plugins does not change this. Reverting back to version 4.2.6 fixes this issue.

    • This topic was modified 9 months ago by linderoni.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Jawad Ahmed

    (@jawada)

    Hello @linderoni ,

    Thank you for bringing this to our attention. We’ve made significant changes in the latest version of the plugin, and despite rigorous testing, the issue persists due to variations in environments, themes, and other plugins. This case has been acknowledged and escalated to the relevant team for thorough investigation and resolution.

    We would appreciate it if you could send us an information file through our dedicated support forum. This will help us better understand your production environment and facilitate a quicker resolution. Thank you for your cooperation.

    Regards

    Plugin Support Jawad Ahmed

    (@jawada)

    Hello @linderoni ,

    I wanted to follow up on the issue you were experiencing. Were you able to update your plugin to the latest version? Since I haven’t heard from you in over two weeks, I’ll go ahead and mark this thread as resolved. However, if you have any further questions or need assistance, please don’t hesitate to reach out to our dedicated support team.

    You can visit the following link, https://help.popup-builder.com/en/, where you will find options to chat with us or send an email. Our team is available to assist you and will gladly address any concerns you may have.

    Regards

Viewing 2 replies - 1 through 2 (of 2 total)
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