Inventory not updating with products with multiple Attributes

Hello,

I am experiencing a problem with variable products with multiple attributes not updating inventory from square to Woo. I have square as my sync setting. Any suggestions?

Please note that unlike WooCommerce, at this time, Square does not support multiple attributes. More information is available below:

• Why can’t I sync products with multiple attributes?

Let us know if there are any questions.

Do you have any suggestions for other plugins that can integrate inventory sync with variable products with multiple attributes?

Hello @wilfredraeker,

Do you have any suggestions for other plugins that can integrate inventory sync with variable products with multiple attributes?

As mentioned above, the limitation is from Square’s side, not WooCommerce’s so I can’t see how another plugin can solve the issue.

I suggest you try the mentioned workaround in the documentation by combining attributes into one product variation.

Alternatively, you can get in touch with Square’s support about this.

Cheers!

Can you please give me a ticket number so I can escalate the case on the square side?

When I do a manual sync variable products with multiple attributes are updating but the automatic update every hour is not?

• This reply was modified 1 year, 7 months ago by wilfredraeker.

Hi @wilfredraeker

I understand that the scheduled sync is not being run on an hourly basis, correct?

Please provide us a screenshot of the WooCommerce > Status > Scheduled Actions > Pending.

If you don’t already have a screenshot service installed, you can try https://snipboard.io. You can share the direct link to the image as a response to this topic.

Furthermore, for us to investigate your issue further, I’d like to understand your site properly. Please share your System Status Report that you can find via WooCommerce > Status. Select Get system report and then Copy for support. Once you’ve done that, you can paste it into your reply here.

If you could also provide the fatal error logs (if any) under WooCommerce > Status > Logs.

You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

Thanks!

Hi @wilfredraeker

We haven’t heard back from you in a while, so I’m going to go ahead and mark this thread as resolved. If you have any other questions please start a new topic.

Thanks!