INVENTORY NOT UPDATING

  • Resolved cindyng

    (@cindyng)


    1 year ago

    There are sales that even if entered, the Inventories do not change.
    But if we check in ANALYTICS, the orders are all there

    https://im.ge/i/430716027-1790188728125116-6627206900388362247-n.RhHip0

    But the quantity in the inventory remains to 5 pieces. We mannually changed the quantity to zero after seeing that there were none left in our stock but the 5 pcs remain in the inventory. But Analytics shows all 5 orders were entered in the system. How is this possible?

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Shameem R. a11n

    (@shameemreza)

    Hi @cindyng,

    Do you mean product stocks are not updating? For better assistance, can you provide screenshots showing the issue on your end? For screenshots, you may use https://snipboard.io – please follow the instructions on that page, then paste the URL in this thread.

    Additionally, please can you share a copy of the following:

    • System Status Report: Navigate to WooCommerce → Status. Select Get System Report and then Download for Support.
    • Fatal Error log: Share a copy of any fatal error log found under WooCommerce → Status → Logs.

    You could copy and paste your reply or share it via Mozilla Community Pastebin and share the link here.

    In the meantime, you can run a conflict test to help you identify the cause of the issue. More info: https://woo.com/document/how-to-test-for-conflicts/

    Let us know how that goes for you.

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

Viewing 2 replies - 1 through 2 (of 2 total)
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