Inventory not syncing correctly

Hi @crowds90

It sounds like there might be a syncing issue between Square and WooCommerce.

First, please ensure that both your WooCommerce and Square plugins are updated to the latest versions. Outdated versions can sometimes cause syncing issues.

Next, enable debug mode in Square settings, then try to sync again. After that, navigate to WooCommerce > Status > Logs to see if there are any errors related to the Square plugin. If there are errors, they might provide more insight into why the sync isn’t working correctly.

You could copy and paste your reply or share it via Mozilla Community Pastebin and send the link here.

Looking forward to hearing from you!

Hi @shameemreza,

Thanks for getting back to me. Here is the log from yesterday: https://paste.mozilla.org/G4JREdSt

And the one from today: https://paste.mozilla.org/Srapfmhm

I should mention that I am still going through a bunch of the products to match them up correctly and I use a different name and description in Square vs Woocommerce but the variation SKUs will match. The example product from my previous post was still showing that wrong stock even before I changed the name and description on Woocommerce.

Hi @crowds90

Here is the log from yesterday: https://paste.mozilla.org/G4JREdSt

Based on this log, the system is trying to change the name of a product variation that uses item options, which is not allowed. Specifically, the name “Drawstring Sweatfleece Pant – S, Black” cannot be changed to “SMALL, BLACK, 223, TIC, SHRT”. The problematic variation ID is YVHGONPYCJ3BD2EQBEZBGON6.

To resolve this issue, you’ll need to ensure that the product variation names in WooCommerce match those in Square. If the names don’t match, you’ll need to update them in WooCommerce to match the names in Square. Once the names match, the sync should proceed without this error.

And the one from today: https://paste.mozilla.org/Srapfmhm

This seems wrong or not available. Can you please share it again?

I should mention that I am still going through a bunch of the products to match them up correctly and I use a different name and description in Square vs Woocommerce but the variation SKUs will match. The example product from my previous post was still showing that wrong stock even before I changed the name and description on Woocommerce.

This is where the issue lies, as explained earlier. To resolve this issue, you’ll need to ensure that the product variation names in WooCommerce match those in Square. If the names don’t match, you’ll need to update them in WooCommerce to match the names in Square. Once the names match, the sync should proceed without this error.

I hope this helps! Please let us know how it goes or if you need further assistance.