inventory levels don’t update

  • Resolved jtowell

    (@jtowell)


    2 years, 8 months ago

    Hi,
    I have been trying to use your plugin to import orders with status processing. But when I do it doesn’t trigger the inventory update on the products in the order, so the amount in stock is not decreasing.

    Ie in the order notes I get the message:
    “Order status changed from Pending payment to Processing”

    but I don’t get the message:
    “Stock levels reduced: …… ”

    Is there a way to make the inventory levels of the products in the order update when the order is imported, the same as would happen if a customer actually ordered via the checkout.

    Thanks
    Janette

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author WebToffee

    (@webtoffee)

    Hi @jtowell,

    The current version of the plugin does not support inventory updates when importing orders. We will be including a new option in the next plugin release to update stock status and sales count of products upon order import. Once the new update is released please update the plugin to have this option.

    Thread Starter jtowell

    (@jtowell)

    Thank you for your response. It there an ETA on the new release that will include this?
    Thanks
    Janette

Viewing 2 replies - 1 through 2 (of 2 total)
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