Inventory is not synced Woocommerce -> Zettle

  • Resolved vlasenkoalexey

    (@vlasenkoalexey)


    3 years, 1 month ago

    I’m integrating my Woocommerce web store with Zettle, and was able to sync products from Woocommerce to Zettle just fine.

    Now any changes in Woocommerce are reflected in Zettle almost immediately as expected. Also neither prices nor inventory changes made in Zettle are synced back into Woocommerce. I’m only trying out Zettle because it is offering integration Woocommerce, using it without 2 way inventory sync is not an option for me.

    I wanted to submit a support ticket, but looks like the process is broken: https://zettle.inpsyde.com/docs/request-support/
    Website link is broken, and on my https://my.zettle.com/dashboard page I only see PayPal support widget, which doesn’t have anything related to Zettle.

    What is the right way of submitting support ticket now?

    Here is my status report:

    

### WordPress Environment ###

WordPress address (URL): https://shoplookatme.com
Site address (URL): https://shoplookatme.com
WC Version: 5.2.2
REST API Version: ? 5.2.2
WC Blocks Version: ? 4.7.2
Action Scheduler Version: ? 3.1.6
WC Admin Version: ? 2.1.5
Log Directory Writable: ?
WP Version: 5.8.1
WP Multisite: –
WP Memory Limit: 1 GB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: ?

### Server Environment ###

Server Info: Apache/2.4.10 (Unix)
PHP Version: 7.4.8
PHP Post Max Size: 100 MB
PHP Time Limit: 600
PHP Max Input Vars: 5000
cURL Version: 7.52.1
OpenSSL/1.0.2j

SUHOSIN Installed: –
MySQL Version: 5.7.21-20-beget-5.7.21-20-1-log
Max Upload Size: 999 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 5.2.2
WC Database Prefix: wp_bvflz2_
Total Database Size: 37.68MB
Database Data Size: 27.51MB
Database Index Size: 10.17MB
wp_bvflz2_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_bvflz2_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_bvflz2_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_bvflz2_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_bvflz2_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_bvflz2_woocommerce_order_itemmeta: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
wp_bvflz2_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_bvflz2_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_bvflz2_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_bvflz2_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_bvflz2_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_bvflz2_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_bvflz2_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_bvflz2_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_bvflz2_actionscheduler_actions: Data: 1.02MB + Index: 0.39MB + Engine InnoDB
wp_bvflz2_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_bvflz2_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_bvflz2_actionscheduler_logs: Data: 0.39MB + Index: 0.27MB + Engine InnoDB
wp_bvflz2_ce4wp_abandoned_checkout: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_bvflz2_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_bvflz2_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_bvflz2_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_bvflz2_options: Data: 5.05MB + Index: 0.08MB + Engine InnoDB
wp_bvflz2_postmeta: Data: 12.52MB + Index: 6.03MB + Engine InnoDB
wp_bvflz2_posts: Data: 3.52MB + Index: 0.59MB + Engine InnoDB
wp_bvflz2_revslider_css: Data: 0.13MB + Index: 0.00MB + Engine InnoDB
wp_bvflz2_revslider_css_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_bvflz2_revslider_layer_animations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_bvflz2_revslider_layer_animations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_bvflz2_revslider_navigations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_bvflz2_revslider_navigations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_bvflz2_revslider_sliders: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wp_bvflz2_revslider_sliders_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_bvflz2_revslider_slides: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wp_bvflz2_revslider_slides_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_bvflz2_revslider_static_slides: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_bvflz2_revslider_static_slides_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_bvflz2_rsssl_csp_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_bvflz2_smush_dir_images: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_bvflz2_termmeta: Data: 0.06MB + Index: 0.06MB + Engine InnoDB
wp_bvflz2_terms: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wp_bvflz2_term_relationships: Data: 0.17MB + Index: 0.13MB + Engine InnoDB
wp_bvflz2_term_taxonomy: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
wp_bvflz2_usermeta: Data: 0.11MB + Index: 0.03MB + Engine InnoDB
wp_bvflz2_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_bvflz2_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_bvflz2_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_bvflz2_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_bvflz2_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_bvflz2_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_bvflz2_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_bvflz2_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_bvflz2_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_bvflz2_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_bvflz2_wc_product_meta_lookup: Data: 0.14MB + Index: 0.30MB + Engine InnoDB
wp_bvflz2_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_bvflz2_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_bvflz2_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_bvflz2_wt_iew_action_history: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wp_bvflz2_wt_iew_cron: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_bvflz2_wt_iew_ftp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_bvflz2_wt_iew_mapping_template: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_bvflz2_yith_wcwl: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_bvflz2_yith_wcwl_lists: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_bvflz2_yoast_indexable: Data: 2.52MB + Index: 0.81MB + Engine InnoDB
wp_bvflz2_yoast_indexable_hierarchy: Data: 0.16MB + Index: 0.27MB + Engine InnoDB
wp_bvflz2_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_bvflz2_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_bvflz2_yoast_prominent_words: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_bvflz2_yoast_seo_links: Data: 0.13MB + Index: 0.09MB + Engine InnoDB
wp_bvflz2_zettle_queue: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_bvflz2_zettle_woocommerce_id_map: Data: 0.23MB + Index: 0.00MB + Engine InnoDB

### Post Type Counts ###

attachment: 1558
ct_size_guide: 2
custom_css: 1
elementor_library: 22
gallery: 45
mc4wp-form: 1
nav_menu_item: 26
page: 27
post: 20
product: 968
product_variation: 44
revision: 164
shop_order: 34
shop_order_refund: 1
wpcf7_contact_form: 6

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (32) ###

Redux: by Redux.io + Dovy Paukstys – 4.1.24
Contact Form 7: by Takayuki Miyoshi – 5.4
Cost of Goods for WooCommerce: by WPFactory – 2.4.9
Creative Mail by Constant Contact: by Constant Contact – 1.3.5
Elementor: by Elementor.com – 3.1.4
F12 Profiler: by Forge12 Interactive GmbH – 1.3.7
WPBakery Page Builder: by Michael M - WPBakery.com – 6.5.0
Gutenberg Page Builder - Kioken Blocks: by Kioken Theme – 1.3.9
KiteStudio Core: by KiteStudio – 1.6.4
KiteStudio Pro Tools: by KiteStudio – 1.2.5
MC4WP: Mailchimp for WordPress: by ibericode – 4.8.3
PW WooCommerce Bulk Edit: by Pimwick
LLC – 2.89

Really Simple SSL pro: by Really Simple Plugins – 4.1.9
Really Simple SSL: by Really Simple Plugins – 5.1.0
Redis Object Cache: by Till Krüss – 2.0.21
Slider Revolution: by ThemePunch – 6.4.4
SecuPress Pro — WordPress Security: by SecuPress – 2.0.3
SVG Support: by Benbodhi – 2.3.18
UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 1.16.61

PayPal PLUS for WooCommerce: by Inpsyde GmbH – 2.2.1
WooCommerce Shipping & Tax: by Automattic – 1.25.10
WooCommerce USPS Shipping: by WooCommerce – 4.4.49
WooCommerce: by Automattic – 5.2.2
WordPress Importer: by wordpressdotorg – 0.7
Yoast SEO Premium: by Team Yoast – 16.2
Yoast SEO: by Team Yoast – 17.2
WP Cloudflare Super Page Cache: by Optimole – 4.5.5
WP Fastest Cache: by Emre Vona – 0.9.4
WP-FFPC: by Peter Molnar  – 1.11.2
WP Hide Updates Notifications and Warnings: by Milestone Media – 1.0
Smush Pro: by WPMU DEV – 3.8.7
PayPal Zettle POS: by PayPal – 1.5.0

### Inactive Plugins (3) ###

Cloudflare: by Cloudflare
Inc. – 4.6.0

P3 (Plugin Performance Profiler): by GoDaddy.com – 1.5.4
WooCommerce PayPal Payments: by WooCommerce – 1.2.1

### Dropin Plugins (2) ###

advanced-cache.php: advanced-cache.php
object-cache.php: Redis Object Cache Drop-In

### Must Use Plugins (2) ###

SecuPress COOKIEHASH: by  – 2.0
SecuPress Salt Keys: by  – 2.0

### Settings ###

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #1290 - /shop/
Cart: #1291 - /cart-2/
Checkout: #1292 - /checkout-2/
My account: #1293 - /my-account-2/
Terms and conditions: ? Page visibility should be public

### Theme ###

Name: pinkmart
Version: 2.9.6
Author URL: https://kitestudio.co/
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Archive Template: Your theme has a woocommerce.php file
you will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues.

Overrides: pinkmart/woocommerce/cart/cart-empty.php
pinkmart/woocommerce/cart/cart-shipping.php
pinkmart/woocommerce/cart/cart.php
pinkmart/woocommerce/cart/cross-sells.php
pinkmart/woocommerce/cart/mini-cart.php version 3.7.0 is out of date. The core version is 5.2.0
pinkmart/woocommerce/checkout/form-billing.php
pinkmart/woocommerce/checkout/form-checkout.php
pinkmart/woocommerce/checkout/form-login.php
pinkmart/woocommerce/checkout/form-shipping.php
pinkmart/woocommerce/content-product-cat.php
pinkmart/woocommerce/content-product.php
pinkmart/woocommerce/content-single-product.php
pinkmart/woocommerce/content-widget-product.php
pinkmart/woocommerce/global/breadcrumb.php
pinkmart/woocommerce/global/form-login.php
pinkmart/woocommerce/loop/add-to-cart.php
pinkmart/woocommerce/loop/loop-end.php
pinkmart/woocommerce/loop/loop-start.php
pinkmart/woocommerce/loop/no-products-found.php
pinkmart/woocommerce/myaccount/form-login.php
pinkmart/woocommerce/myaccount/navigation.php
pinkmart/woocommerce/product-searchform.php
pinkmart/woocommerce/single-product/add-to-cart/variable.php
pinkmart/woocommerce/single-product/meta.php
pinkmart/woocommerce/single-product/price.php
pinkmart/woocommerce/single-product/product-image.php
pinkmart/woocommerce/single-product/product-thumbnails.php
pinkmart/woocommerce/single-product/rating.php
pinkmart/woocommerce/single-product/related.php
pinkmart/woocommerce/single-product/tabs/tabs.php
pinkmart/woocommerce/single-product/up-sells.php
pinkmart/woocommerce/single-product-reviews.php

Outdated Templates: ?
					
					
						Learn how to update

### Action Scheduler ###

Canceled: 4
Oldest: 2021-09-27 10:40:36 +0000
Newest: 2021-10-04 14:09:12 +0000

Complete: 747
Oldest: 2021-09-21 17:23:36 +0000
Newest: 2021-10-17 22:58:30 +0000

### PayPal Zettle POS ###

Onboarding state: onboarding-completed
Price sync: yes
Initial sync collision strategy: merge
First import: 23:57 17.10.2021
Number of products syncing: 562
PayPal Zettle currency: USD
PayPal Zettle country: US
PayPal Zettle language: en
PayPal Zettle time zone: America/Los_Angeles
PayPal Zettle contact email: [email protected]
PayPal Zettle taxation mode: EXCLUSIVE
PayPal Zettle taxation type: SALES_TAX
PayPal Zettle customer mode: LimitedCompany

### Status report information ###

Generated at: 2021-10-18 05:24:33 +03:00

    And here is zettle log file:

    

2021-10-17T23:05:41+00:00 DEBUG Added 1 jobs to the queue
2021-10-17T23:05:41+00:00 DEBUG Added 1 jobs to the queue
2021-10-17T23:05:41+00:00 DEBUG Added 1 jobs to the queue
2021-10-17T23:05:41+00:00 INFO ZettleRestException: ENTITY_NOT_FOUND
Got status 404 when sending GET request to https://products.izettle.com/organizations/self/products/616d0dce-0000-1000-8000-0030a9c7892e
PRODUCT_V2 with UUID 616d0dce-0000-1000-8000-0030a9c7892e not found
 Violations: []
 Thrown in /home/i/irazabiran/shoplookatme.com/public_html/wp-content/plugins/zettle-pos-integration/modules/zettle-php-sdk/src/Psr18RestClient.php:184
 With data: {"developerMessage":"PRODUCT_V2 with UUID 616d0dce-0000-1000-8000-0030a9c7892e not found","errorType":"ENTITY_NOT_FOUND","violations":[]}
 and payload: []
2021-10-17T23:05:41+00:00 INFO Attempting to sync inventory of WC_Product_Simple 24969 with PayPal Zettle UUID 616d0dce-0000-1000-8000-0030a9c7892e
2021-10-17T23:05:42+00:00 INFO ZettleRestException: PRODUCT_NOT_TRACKED
Got status 404 when sending GET request to https://inventory.izettle.com/organizations/self/inventory/locations/fb3eae3c-29f6-11ec-9771-5a51b259900a/products/616d0dce-0000-1000-8000-0030a9c7892e
Product not tracked. UUID=616d0dce-0000-1000-8000-0030a9c7892e
 Violations: []
 Thrown in /home/i/irazabiran/shoplookatme.com/public_html/wp-content/plugins/zettle-pos-integration/modules/zettle-php-sdk/src/Psr18RestClient.php:184
 With data: {"developerMessage":"Product not tracked. UUID=616d0dce-0000-1000-8000-0030a9c7892e","errorType":"PRODUCT_NOT_TRACKED","violations":[]}
 and payload: []
2021-10-17T23:05:42+00:00 NOTICE Inventory tracking needs to be enabled before stock can be synced
2021-10-17T23:05:42+00:00 INFO Enabled inventory tracking for WC product 24969 with UUID 616d0dce-0000-1000-8000-0030a9c7892e
2021-10-17T23:05:42+00:00 NOTICE sync-product-stock has finished self-healing
2021-10-17T23:05:42+00:00 DEBUG Executed Job 'sync-product-stock' with ID 568.
2021-10-17T23:05:42+00:00 DEBUG Removed 1 jobs from the queue
2021-10-17T23:05:42+00:00 DEBUG Added 1 jobs to the queue
2021-10-17T23:05:42+00:00 NOTICE Job 'sync-product-stock' with ID 568
                failed 1/3 times and will run again
2021-10-17T23:05:42+00:00 INFO Enabled inventory tracking for WC product 24969 with UUID 616d0dce-0000-1000-8000-0030a9c7892e
2021-10-17T23:05:42+00:00 DEBUG Executed Job 'set-inventory-tracking' with ID 569.
2021-10-17T23:05:42+00:00 DEBUG Removed 1 jobs from the queue
2021-10-17T23:05:42+00:00 DEBUG Executed Job 'sync-product' with ID 570.
2021-10-17T23:05:42+00:00 DEBUG Removed 1 jobs from the queue
2021-10-17T23:05:42+00:00 INFO Attempting to sync inventory of WC_Product_Simple 24969 with PayPal Zettle UUID 616d0dce-0000-1000-8000-0030a9c7892e
2021-10-17T23:05:42+00:00 INFO Moved 100 items from SUPPLIER to STORE
2021-10-17T23:05:42+00:00 DEBUG Executed Job 'sync-product-stock' with ID 571.
2021-10-17T23:05:42+00:00 DEBUG Removed 1 jobs from the queue
2021-10-17T23:16:26+00:00 DEBUG Added 1 jobs to the queue
2021-10-17T23:16:26+00:00 DEBUG Added 1 jobs to the queue
2021-10-17T23:16:30+00:00 DEBUG Executed Job 'sync-product' with ID 572.
2021-10-17T23:16:30+00:00 DEBUG Removed 1 jobs from the queue
2021-10-17T23:16:30+00:00 INFO Attempting to sync inventory of WC_Product_Simple 24969 with PayPal Zettle UUID 616d0dce-0000-1000-8000-0030a9c7892e
2021-10-17T23:16:31+00:00 INFO Moved 101 items from SUPPLIER to STORE
2021-10-17T23:16:31+00:00 DEBUG Executed Job 'sync-product-stock' with ID 573.
2021-10-17T23:16:31+00:00 DEBUG Removed 1 jobs from the queue
2021-10-17T23:38:37+00:00 DEBUG Added 1 jobs to the queue
2021-10-17T23:38:38+00:00 DEBUG Executed Job 'sync-product' with ID 574.
2021-10-17T23:38:38+00:00 DEBUG Removed 1 jobs from the queue

    As far as I understand those records are for one of the products I updated on Woocommerce side, and I don’t see anything related to sync from Zettle to Woocommerce. It looks like for some reason Zettle can’t reach my website.

    I tried turning off all plugins off, but that still didn’t work.

    Could you please help with this.

    The page I need help with: [log in to see the link]

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  • The topic ‘Inventory is not synced Woocommerce -> Zettle’ is closed to new replies.