Inventory count not syncing between Woocommerce site and Facebook

Hey @grassroc !

Thanks for contacting us about our Facebook for WooCommerce plugin! I’m happy to help out ??

To confirm my understanding, all of your products are syncing to Facebook with a quantity of zero? Or does this issue affect only specific products?

Also, could you please let me know which version of the plugin you currently have installed?

Thanks!
Kristy

Correct. It seems to be all of my products. It shows as “in stock” but with a quantity of zero. It looks like I have Version 1.11.3 of Facebook for Woocommerce installed.

Hey @grassroc !

Thanks for the additional details here. The Facebook for WooCommerce plugin doesn’t currently sync inventory levels. It’s either an “In Stock” or “Out of Stock” status, I’m afraid.

Facebook will sometimes import a product with a status of “In Stock”, though with zero items in inventory which can cause it to show as “Out of Stock” in your Facebook shop.

Our team is tracking a feature request to include the stock quantity in the sync to address this issue, so I’ve logged your vote for it! I can’t say when (or if) this will make it onto our development roadmap, so I’d recommend keeping an eye on the changelog for regular development updates.

In the meantime, it may be possible to manually adjust this from the Facebook catalog side by creating a Data Feed Rule in the catalog to change any inventory value set as zero to one.

Do you think that might work for you?

Thanks!
Kristy

Thank you for the update. I’m not sure that Data Feed Rule would help as my inventory value isn’t necessarily always one. Sometimes it might be 6 or 12 or 3. But maybe that would be better than nothing. I’m unclear as to whether I am able to tag my products if the quantity is set at zero. Do they still show up if it says in stock?

Thanks,
Sierra

Hey Sierra (@grassroc)!

The workaround would be to force an inventory of greater than zero, so that the product would show “in stock” on Facebook. I spoke with one of my colleagues, and another alternative could be to manually add an inventory column to the feed file:

• download the feed file from WooCommerce
• add a column to the downloaded CSV file for “inventory”
• add the inventory values to that column for each product (any positive number)
• upload the feed file in Facebook’s Catalog Manager

This should replace the inventory values of zero with a positive number so that the status can be set to “In stock” on Facebook. However, the downside (similar to setting this value to one) is that because the plugin doesn’t currently include the inventory column in the feed file, this inventory value won’t be overwritten when inventory changes in your WooCommerce site.

As far as the tagging goes, that’s handled entirely on the Facebook side. I found this resource from Facebook that says that product tags will be removed if products are out of stock:

https://www.facebook.com/business/help/2038089076493747?id=1069014943260205

So, it sounds like you may want to use one of the recommended workarounds to set your products with a positive inventory value so that they will show “in stock” on Facebook. This would at least allow you to tag the products so they’re no longer “out of stock” on Facebook.

Thanks so much for your feedback! We really appreciate knowing what’s important to you. We’ve seen a number of requests regarding the inventory sync and we’re working on some major updates to the plugin in the next few weeks.

In the meantime, do you think that overriding the inventory with either a manual upload of the feed file that includes an inventory column or using the Data Feed rule could work for you?

Thanks!
Kristy

Hi I would like to add my voice to the vote requesting the feed on my website to send stock updates to facebook so i don’t have to manage two separate inventories.

Hi @mikemonty ,

It would be great to have you add your ideas to the Ideas Board, which is where developers go to look for future plugin features and improvements.

Since we haven’t heard back from the OP in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.