Invalid_request_error – Stripe Gateway

  • Resolved solangechall

    (@solangechall)


    2 years, 7 months ago

    Hello everyone!

    I have a problem for days, since 1st August my website doesn’t complete payments using Stripe, I use Woocommerce. I contacted them and they reply “(10:34:41 AM) Joan: For the test mode, I’m seeing an error here as: invalid_request_error – currency
    (10:35:01 AM) Solange Carneiro: and what is mean?
    (10:35:29 AM) Joan: The currency you used to process the payment isn’t supported.
    (10:35:35 AM) Solange Carneiro: the currency is the same GBP
    (10:36:01 AM) Solange Carneiro: I am in UK and I am using my card ! very strange`
    I contacted Woocommerce and open a ticket twice and no answer.
    Included using their own Woocommerce payment return the same error message.
    Anyone experience this problem before?
    Thank you so much

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Rynald0s

    (@rynald0s)

    Automattic Happiness Engineer

    Hi @solangechall

    We have answered your ticket and currently awaiting further feedback from you. Please continue the conversation there.

    Cheers!

    Thread Starter solangechall

    (@solangechall)

    Hi @rynald0s

    Thank you, but I cannot see where my ticket is.
    I can see the page where I can ask your support, but I can see the replies.
    Can you assist me, please?

    Thank you

    Solange

    Plugin Support Kaushik S. a11n

    (@kaushiksomaiya)

    Hi @solangechall,

    The tickets will not appear on your WooCommerce.com account dashboard. You should have received an email from us on your WooCommerce.com email address.

    You can reply to the same email.

    I hope this helps!

Viewing 3 replies - 1 through 3 (of 3 total)
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