invalid_request_error
-
{ "error": { "message": "The statement_descriptor parameter is not supported for the payment_method_type
card
. To continue supporting payment_method_typecard
, please pass instatement_descriptor_suffix
or remove thestatement_descriptor
parameter altogether. Please see https://support.stripe.com/questions/use-of-the-statement-descriptor-parameter-on-paymentintents-for-card-charges for additional details.", "request_log_url": "https://dashboard.stripe.com/logs/req_uDsa061nmaYR46?t=1705247899", "type": "invalid_request_error" } }How do I fix that problem, using newest version of Woo & Stripe plugin.
-
Hey there, @kubajuncewicz! Thanks for contacting us. I’m happy to help you.
Can you share more information about the issue so we can assist you further?
When exactly do you get this error message?
Do you have custom code you your website?
Furthermore, I’d like to understand your site properly. Please share with us the necessary information below for us to investigate the issue further:
System Status Report which you can find via WooCommerce > Status > Get system report > Copy for support.
Fatal error logs (if any) under WooCommerce > Status > Logs.
You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.Looking forward to your reply.
Have a wonderful day!
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Hide errors from visitors: ? ### Active Plugins (19) ### Advanced Custom Fields PRO: by WP Engine – 6.2.4 FunnelKit Cart for WooCommerce: by FunnelKit – 1.4.0 Advanced Scripts: by Clean Plugins – 2.5.2 Imagify: by Imagify – Optimize Images & Convert WebP – 2.1.3.1 Kadence WooCommerce Email Designer: by Kadence WP – 1.5.12 Oxygen Elements for WooCommerce: by Soflyy – 2.0 Oxygen: by Soflyy – 4.7.1 PixelYourSite PRO: by PixelYourSite – 9.11.1.2 Rank Math SEO: by Rank Math – 1.0.210 SVG Support: by Benbodhi – 2.5.5 Woo Discount Rules: by Flycart – 2.6.2 WooCommerce Stripe Gateway: by WooCommerce – 7.9.0 WooCommerce Photo Reviews Premium: by VillaTheme – 1.3.11 WooCommerce: by Automattic – 8.4.0 WP Mail SMTP Pro: by WP Mail SMTP – 3.11.0 FunnelKit Automations Pro: by FunnelKit – 2.7.0 FunnelKit Automations: by FunnelKit – 2.7.2 WP Rocket: by WP Media – 3.15.7 WPForms: by WPForms – 1.8.5.2 ### Inactive Plugins (2) ### FunnelKit Funnel Builder: by FunnelKit – 2.17.0 FunnelKit Funnel Builder Pro: by FunnelKit – 2.15.0 ### Dropin Plugins (1) ### advanced-cache.php: advanced-cache.php ### Settings ### API Enabled: – Force SSL: – Currency: USD ($) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to Woo.com: – Enforce Approved Product Download Directories: ? HPOS feature screen enabled: ? HPOS feature enabled: ? Order datastore: Automattic\WooCommerce\Internal\DataStores\Orders\OrdersTableDataStore HPOS data sync enabled: – ### WC Pages ### Shop base: #11 - /shop/ Cart: #12 - /cart/ Checkout: #13 - /checkout/ My account: #14 - /my-account/ Terms and conditions: ? Page not set ### Theme ### Name: Intentionally Blank Version: 3.0.3 Author URL: https://www.nilovelez.com/ Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ? ### Templates ### Overrides: /www/wwwroot/scalpglide.com/wp-content/plugins/woocommerce/packages/woocommerce-blocks/templates/notices/error.php /www/wwwroot/scalpglide.com/wp-content/plugins/woocommerce/packages/woocommerce-blocks/templates/notices/notice.php /www/wwwroot/scalpglide.com/wp-content/plugins/woocommerce/packages/woocommerce-blocks/templates/notices/success.php ### Admin ### Enabled Features: activity-panels analytics product-block-editor coupons core-profiler customer-effort-score-tracks import-products-task experimental-fashion-sample-products shipping-smart-defaults shipping-setting-tour homescreen marketing mobile-app-banner navigation onboarding onboarding-tasks product-variation-management product-virtual-downloadable remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices woo-mobile-welcome wc-pay-promotion wc-pay-welcome-page Disabled Features: customize-store minified-js new-product-management-experience product-external-affiliate settings async-product-editor-category-field Daily Cron: ? Next scheduled: 2024-01-15 11:03:39 +00:00 Options: ? Notes: 72 Onboarding: skipped ### Action Scheduler ### Complete: 258 Oldest: 2023-12-14 17:22:40 +0000 Newest: 2024-01-14 16:50:50 +0000 Failed: 4 Oldest: 2023-12-11 11:26:12 +0000 Newest: 2024-01-08 13:16:17 +0000 Pending: 9 Oldest: 2024-01-15 03:13:20 +0000 Newest: 2024-01-16 23:08:33 +0000 ### Status report information ### Generated at: 2024-01-14 16:51:03 +00:00 `
It happens while I’m placing order.
Even at page load there are error notifiactions. Site is scalpglide.com
I’m using blocks, and we don’t have any customized elements on checkout. Form talk with Stripe:
(04:14:42 PM) Ashley: Based on the details of the error, it seems like WooCommerce used the parameter
statement_descriptor
for a PaymentIntent using apayment_method_types
iscard
which Stripe no longer supports.
(04:14:58 PM) Ashley: For these requests, please use thestatement_descriptor_suffix
instead.Hi there @kubajuncewic,
Thanks for sharing the system status report with us.
I believe that this issue is caused due to a plugin/theme conflict,
Can you please do the following steps to rule out the conflict:
- Switch the theme to the default Storefront theme and check if the issue persists, if resolved then you will have to request your theme author for a fix, if the issue persists then go to next step.
- Deactivate all the plugins except for WooCommerce and WooCommerce stripe, check if the issue persists.
- Activate each plugin one by one while testing for the issue, once you find the plugin that is causing the issue, please keep it deactivated and let me know.
Looking forward to hearing from you.
Hi, I don’t see a point of doing so, as it’s clearly a plugin problem itself. As error log says also:
====End Log==== 2024-01-14T15:58:20+00:00 DEBUG ====Stripe Version: 7.9.0==== ====Start Log==== Error: stdClass Object ( [error] => stdClass Object ( [message] => The statement_descriptor parameter is not supported for the payment_method_type
card
. To continue supporting payment_method_typecard
, please pass instatement_descriptor_suffix
or remove thestatement_descriptor
parameter altogether. Please see https://support.stripe.com/questions/use-of-the-statement-descriptor-parameter-on-paymentintents-for-card-charges for additional details. [request_log_url] => https://dashboard.stripe.com/logs/req_gdz6WfhJprl9dT?t=1705247900 [type] => invalid_request_error ) ) ====End Log====Also, if you would take a second of your time to read messages you would see what stripe support said:
(04:14:42 PM)?Ashley: Based on the details of the error, it seems like WooCommerce used the parameter?
“Stripe support”statement_descriptor
?for a PaymentIntent using a?payment_method_types
?is?card
?which Stripe no longer supports.I installed another Stripe dedicated plugin and it worked – your plugin is the issue.
Hi there @kubajuncewicz ??
Thank you for reaching back, with further details on this.
Internally, I can see that our devs are investigating the issue and one thing that would help is replication steps.
Any chance you could help out with that, or better yet, if a backup was kept before installing another plugin, perhaps?
?
However, we’re also checking on our side about this, and we’ll update you once we have replicated the problem.Thank you.
Hi there @kubajuncewicz ??
Just wanted to share an update, as promised.
A bug report has been submitted on GitHub. Consider subscribing to it, should you need to receive updates on its progress.
I’ll go ahead with marking this thread as resolved now. Feel free to create a new one, should you need assistance with anything else.
Have a great one!
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