• Resolved kubajuncewicz

    (@kubajuncewicz)


    {
      "error": {
        "message": "The statement_descriptor parameter is not supported for the payment_method_type card. To continue supporting payment_method_type card, please pass in statement_descriptor_suffix or remove the statement_descriptor parameter altogether. Please see https://support.stripe.com/questions/use-of-the-statement-descriptor-parameter-on-paymentintents-for-card-charges for additional details.",
        "request_log_url": "https://dashboard.stripe.com/logs/req_uDsa061nmaYR46?t=1705247899",
        "type": "invalid_request_error"
      }
    }

    How do I fix that problem, using newest version of Woo & Stripe plugin.

Viewing 9 replies - 1 through 9 (of 9 total)
  • Hey there, @kubajuncewicz! Thanks for contacting us. I’m happy to help you.

    Can you share more information about the issue so we can assist you further?

    When exactly do you get this error message?

    Do you have custom code you your website?

    Furthermore, I’d like to understand your site properly. Please share with us the necessary information below for us to investigate the issue further:

    System Status Report which you can find via WooCommerce > Status > Get system report > Copy for support.
    Fatal error logs (if any) under WooCommerce > Status > Logs.
    You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

    Looking forward to your reply.

    Have a wonderful day!

    Thread Starter kubajuncewicz

    (@kubajuncewicz)

    `
    ### WordPress Environment ###
    
    WordPress address (URL): https://scalpglide.com
    Site address (URL): https://scalpglide.com
    WC Version: 8.4.0
    REST API Version: ? 8.4.0
    WC Blocks Version: ? 11.6.2
    Action Scheduler Version: ? 3.7.1
    Log Directory Writable: ?
    WP Version: 6.4.2
    WP Multisite: –
    WP Memory Limit: 2 GB
    WP Debug Mode: –
    WP Cron: ?
    Language: en_US
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: nginx/1.24.0
    PHP Version: 8.1.21
    PHP Post Max Size: 50 MB
    PHP Time Limit: 1800
    PHP Max Input Vars: 1000
    cURL Version: 7.74.0
    OpenSSL/1.1.1o
    
    SUHOSIN Installed: –
    MySQL Version: 8.0.32
    Max Upload Size: 50 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?
    
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    WC Database Version: 8.4.0
    WC Database Prefix: sg_
    Total Database Size: 17.21MB
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    ### Post Type Counts ###
    
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    ### Security ###
    
    Secure connection (HTTPS): ?
    Hide errors from visitors: ?
    
    ### Active Plugins (19) ###
    
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    FunnelKit Cart for WooCommerce: by FunnelKit – 1.4.0
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    advanced-cache.php: advanced-cache.php
    
    ### Settings ###
    
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    Connected to Woo.com: –
    Enforce Approved Product Download Directories: ?
    HPOS feature screen enabled: ?
    HPOS feature enabled: ?
    Order datastore: Automattic\WooCommerce\Internal\DataStores\Orders\OrdersTableDataStore
    HPOS data sync enabled: –
    
    ### WC Pages ###
    
    Shop base: #11 - /shop/
    Cart: #12 - /cart/
    Checkout: #13 - /checkout/
    My account: #14 - /my-account/
    Terms and conditions: ? Page not set
    
    ### Theme ###
    
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    Author URL: https://www.nilovelez.com/
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    WooCommerce Support: ?
    
    ### Templates ###
    
    Overrides: /www/wwwroot/scalpglide.com/wp-content/plugins/woocommerce/packages/woocommerce-blocks/templates/notices/error.php
    /www/wwwroot/scalpglide.com/wp-content/plugins/woocommerce/packages/woocommerce-blocks/templates/notices/notice.php
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    Newest: 2024-01-14 16:50:50 +0000
    
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    Newest: 2024-01-08 13:16:17 +0000
    
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    Newest: 2024-01-16 23:08:33 +0000
    
    
    ### Status report information ###
    
    Generated at: 2024-01-14 16:51:03 +00:00
    `
    Thread Starter kubajuncewicz

    (@kubajuncewicz)

    It happens while I’m placing order.

    Even at page load there are error notifiactions. Site is scalpglide.com

    Thread Starter kubajuncewicz

    (@kubajuncewicz)

    I’m using blocks, and we don’t have any customized elements on checkout. Form talk with Stripe:

    (04:14:42 PM) Ashley: Based on the details of the error, it seems like WooCommerce used the parameter statement_descriptor for a PaymentIntent using a payment_method_types is card which Stripe no longer supports.
    (04:14:58 PM) Ashley: For these requests, please use the statement_descriptor_suffix instead.

    Plugin Support ckadenge (woo-hc)

    (@ckadenge)

    Hi there @kubajuncewic,

    Thanks for sharing the system status report with us.

    I believe that this issue is caused due to a plugin/theme conflict,

    Can you please do the following steps to rule out the conflict:

    1. Switch the theme to the default Storefront theme and check if the issue persists, if resolved then you will have to request your theme author for a fix, if the issue persists then go to next step.
    2. Deactivate all the plugins except for WooCommerce and WooCommerce stripe, check if the issue persists.
    3. Activate each plugin one by one while testing for the issue, once you find the plugin that is causing the issue, please keep it deactivated and let me know.

    Looking forward to hearing from you.

    Thread Starter kubajuncewicz

    (@kubajuncewicz)

    Hi, I don’t see a point of doing so, as it’s clearly a plugin problem itself. As error log says also:

    ====End Log====
    
    
    2024-01-14T15:58:20+00:00 DEBUG 
    ====Stripe Version: 7.9.0====
    ====Start Log====
    Error: stdClass Object
    (
        [error] => stdClass Object
            (
                [message] => The statement_descriptor parameter is not supported for the payment_method_type card. To continue supporting payment_method_type card, please pass in statement_descriptor_suffix or remove the statement_descriptor parameter altogether. Please see https://support.stripe.com/questions/use-of-the-statement-descriptor-parameter-on-paymentintents-for-card-charges for additional details.
                [request_log_url] => https://dashboard.stripe.com/logs/req_gdz6WfhJprl9dT?t=1705247900
                [type] => invalid_request_error
            )
    
    )
    
    ====End Log====

    Also, if you would take a second of your time to read messages you would see what stripe support said:

    (04:14:42 PM)?Ashley: Based on the details of the error, it seems like WooCommerce used the parameter?statement_descriptor?for a PaymentIntent using a?payment_method_types?is?card?which Stripe no longer supports.

    “Stripe support”

    Thread Starter kubajuncewicz

    (@kubajuncewicz)

    I installed another Stripe dedicated plugin and it worked – your plugin is the issue.

    Hi there @kubajuncewicz ??

    Thank you for reaching back, with further details on this.

    Internally, I can see that our devs are investigating the issue and one thing that would help is replication steps.

    Any chance you could help out with that, or better yet, if a backup was kept before installing another plugin, perhaps?
    ?
    However, we’re also checking on our side about this, and we’ll update you once we have replicated the problem.

    Thank you.

    Hi there @kubajuncewicz ??

    Just wanted to share an update, as promised.

    A bug report has been submitted on GitHub. Consider subscribing to it, should you need to receive updates on its progress.

    I’ll go ahead with marking this thread as resolved now. Feel free to create a new one, should you need assistance with anything else.

    Have a great one!

Viewing 9 replies - 1 through 9 (of 9 total)
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