Invalid XML. Error

  • Resolved am1goman

    (@am1goman)


    2 years, 10 months ago

    Hey,
    We are trying to integrate our shop with shipstation plugin but in a shipstation logs we see next errors:

    An error occurred attempting to update orders: Invalid XML. Error: ‘The ‘META’ start tag on line 3 position 2 does not match the end tag of ‘html’. Line 7, position 10.’ We received: ‘<html> <head> <META NAME=”robots” CONTENT=”noindex,nofollow”> <script src=”/_Incapsula_Resource?SWJIYLWA=5074a744e2e3d891814e9a2dace20bd4,719d34d31c8e3a6e6fffd425f7e032f3″> </script> <body> </bo’

    What we can do???

    • This topic was modified 2 years, 10 months ago by am1goman.

    The page I need help with: [log in to see the link]

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  • Plugin Support nathvi V. a11n

    (@nathvi)

    Hello @am1goman

    Thanks for your message!

    I’d be interested in reviewing any errors logged while Shipstation tries to attempt the connection.

    * Can you please make sure Logging is enabled as per this screenshot https://d.pr/i/fm0L4j ?

    * Once that is done, please open a new ticket from https://woocommerce.com/my-account/create-a-ticket/ and add a reference to this forum thread.

    * I’d also like to better understand your site. Could you please send me a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, you can paste it your ticket reply.

    * If you notice any new error logged, please include it in your ticket. The logs can be found in WooCommerce> Status> Logs.

Viewing 1 replies (of 1 total)
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