• Resolved mathst

    (@mathst)


    I actually regret updating this plugin to version 1.6.5.

    Now I have errors showing, which prevent the credit card fields from showing. This is the error it shows:
    [The value of a field does not conform to the expected format]

    What is going on????

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author WebToffee

    (@webtoffee)

    Hi @mathst,

    Can you please share the screenshot of the error message and PayPal log file? Also, mention using which method you are facing this issue.

    Thread Starter mathst

    (@mathst)

    Ok.
    First of all. I have rolled back to version 1.6.4, which happens to be working just fine on my website.

    Secondly, I’ve copied-pasted the exact same error I was getting at the top of my checkout form. This is it again:

    [The value of a field does not conform to the expected format]

    So the screenshot will show you the exact same message, and I don’t intend to switch to your updated version, for fear of having issues with my clients. Please sort this out.

    Thirdly, where do I find the Paylog file again? I’m totally confused here.

    Fourthly, you said I should mention the method I was using? I simply placed an order on my own website, and usually, the credit cards fields are supposed to be displayed, for me to fill out my details. It wasn’t the case with your plugin update. The credit card fields would display normally with version 1.6.4. But when updated, I get the error message.

    So please clarify, when you say I should explain the method I used.

    Looking forward to your reply.

    Plugin Author WebToffee

    (@webtoffee)

    Hi @mathst,

    Please share the log from Woocommerce>status>logs>eh_paypal_express_log via support. Also, share the plugin settings page.

    Thread Starter mathst

    (@mathst)

    Oh woooow thank you very much.

    The problem has been solved with the version 1.6.6 update, Great Job.

Viewing 4 replies - 1 through 4 (of 4 total)
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