Invalid Request at Checkout

  • After installing and setting up the MPGS woocommerce plugin, I entered the merchant details and api password. I tested the checkout but i got the below error:

    Error: {“cause”:”INVALID_REQUEST”,”explanation”:”Invalid request”,”supportCode”:”EVP5NWJ2HUYNH”,”result”:”ERROR”}

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Ali Basheer

    (@alibasheer)

    Hi @kennchiba,

    This means the merchant details you entered and the password is correct and the plugin was able to communicate with the bank.

    The error you are receiving could be for many reasons, but the most common one is having website currency different than Merchant account currency.

    I checked your website and found that it is using USD, could you check if your merchant accounts active for USD?

    I tried to proceed with the checkout but Could not found the error you mentioned. For me it is redirecting back to the checkout. So maybe you have another issue as well.

    For the API I suggest using 49 or 55, try if this has any effect on your case.

    Best,
    Ali

    Thread Starter kennchiba

    (@kennchiba)

    Hi Ali,

    Thanks for the response, the redirect back to the checkout was because i set it up to use the lightbox, the payment page returns the invalid request error both on the version 48 & 49.

    I just tried your suggestion to use the 55 (used the lightbox and payment page) and it returned another error: “Payment error: Please contact customer support quoting the support code.” (no error code was displayed though). The bankers confirmed the merchant account as US dollar ($).

    Would deeply appreciate any further assistance.

    Plugin Author Ali Basheer

    (@alibasheer)

    Hi @kennchiba ,

    Could you please grant me admin access on my email so I can check it for you?

    [email protected]

    Thread Starter kennchiba

    (@kennchiba)

    Hello Ali,

    Thanks, I have emailed you the required info so you can take a deeper look into the situation.

    Much Appreciated.

Viewing 4 replies - 1 through 4 (of 4 total)
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