Invalid photo

  • Resolved deariinsanity

    (@deariinsanity)


    6 years, 3 months ago

    Hello!

    I’m setting up a new web page and came across this awesome plugin. So far, it’s working great, except for one thing: it seems like I can’t upload files. The error message Invalid photo keeps popping up everytime I try to upload a profile or cover photo. However, there are no errors in the browser’s console.

    So far, I tried these things, with no luck:

    – Checked the upload folder’s permissions (set to 755).
    – Did a conflict test (disabled all plugins and switched to TwentyFifteen).
    – Image size is not a problem, since I tried to upload a 30KB image.
    – Changed .htaccess headers and disabled mod_security.

    Any ideas on what may be the problem?

    Thank you very much!

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Ultimate Member Support

    (@ultimatemembersupport)

    Hi @deariinsanity,

    Can you please attach screenshots of this issue?
    Please also check developers console of your browser and see if you have any errors there.

    Regards.

    Thread Starter deariinsanity

    (@deariinsanity)

    Hi!

    Thanks for your reply. These are the screenshots:

    Step 1
    Step 2
    Step 3

    I can’t see any errors in the console. I also checked the ultimatemember folder inside uploads via FTP, but it’s empty.

    I forgot to mention that it worked on localhost, but since I uploaded the site to a live server it throws me this error. I’m afraid this may have to do with the hosting, perhaps?

    Thanks!

    • This reply was modified 6 years, 3 months ago by deariinsanity.
    • This reply was modified 6 years, 3 months ago by deariinsanity.
    • This reply was modified 6 years, 3 months ago by deariinsanity.
    • This reply was modified 6 years, 3 months ago by deariinsanity. Reason: Correct image links and more info added
    Thread Starter deariinsanity

    (@deariinsanity)

    Okay, problem solved. It had to do with the hosting, indeed.

    For anyone who encounters the same issue, what happened to us is we were setting up WordPress on a Windows based hosting, which was causing trouble. We switched to a Linux hosting and everything is running smoothly now.

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Invalid photo’ is closed to new replies.