Invalid Payment Method – what causes this failure?

  • Resolved notsleepy

    (@notsleepy)


    5 years, 4 months ago

    Sometimes I see session recordings where a customer’s credit card transaction fails and this message “Invalid Payment Method” is displayed. The customer has no idea what to do with this and I also have no idea what this message means.

    Can someone let me know what triggers this error?

    Example screenshot from customer session: https://share.icloud.com/photos/0wN0_YzzvIbvTS-cMm73oSJrw

Viewing 2 replies - 1 through 2 (of 2 total)
  • AJ a11n

    (@amandasjackson)

    Hi @notsleepy

    Do you have debug enabled for Square Payments? If so, can you please check to see if there are any errors logged for Square payments by going to WooCommerce>Status>Logs

    Please let us know if there are any errors logged

    AJ a11n

    (@amandasjackson)

    Hi @notsleepy

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 2 replies - 1 through 2 (of 2 total)
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